VA Profile -- Jorge Ruiz
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jorge's background, while also demonstrating his writing skills...
"My experience in Customer service comes from a combination that includes Automotive, Fast Food, Housing, and Communication Industries. Though diverse, there is a common goal amongst these, provide great customer service.
Whether conducting a new home inspection, handling food, or booking an appointment, active listening is a must, customers, in general, do not like to repeat themselves, and day to day interactions are never the same. Promptly identifying customer's wants and needs allows us to move from A to B, Problem to problem-solving.
As a CSR for DirecTV, my main job included but was not limited to the following: setting up new accounts, new equipment, adding/removing programming, or transferring to retention in case of any customer request to cancel service. This job helped me develop my computer skills. Made assistant supervisor after 6 months taking calls.
Work at [BrightDrop] was more fast-paced, most customers speak fast and only once. Here I developed my active listening skills as well as multitasking. The main task included but was not limited to the following: appointment setting, various dealers Nationwide. Made second shift supervisor after 1 month of taking calls, coach/trainer shortly after.
I pride myself in helping my peers. A combination of personal skills, work experience, and relentlessness provides an edge while problem-solving. I look forward to making a positive impact on your company."
