VA Profile -- Enrique Ferrera
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Enrique's background, while also demonstrating his writing skills...
“I have 7 years of experience as a customer service representative for a Business Process Outsourcing company here in the Philippines providing service for an ecommerce company in Canada as well as a telco company in the US.
My responsibilities include responding to inquiries, managing complaints, troubleshooting significant customer service problems, and providing general information through phone call, email, chat, and social media while working within a team along with other departments and management.
I am proficient in Google Suite applications like Gmail, Google Drive and Google Sheets as well as computer applications like Zendesk, Shopify and Microsoft Excel.
I'm a hardworking individual and loyal to my job. I am responsible, have great attention to detail, and organized at work. I have the experience and the right attitude to excel. If given a chance, I will surely work towards building my expertise, which would prove beneficial for me as well as your company."
