VA Profile -- Maria Paz Lourdes L. Lavin
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Maria's background, while also demonstrating her writing skills..
"During my recent employment, one of my tasks include coordinating with the shipping company regarding an order. Our customers will usually email us regarding their orders that they have not received yet. What we are doing is to track their package first to make sure they will coordinate with the logistics company and will ask them if there are any updates with the order# that was given to them. Then they will get back to us with the updates and we will inform the customer right away.
One of the reasons why we are also coordinating with the shipping company is because some orders are missing. What we are doing is to coordinate with them, we will provide the order#, and they will check on their end if the order was completely shipped out or if there is really a missing item. There are also instances where the orders just got lost or returned to the sender for an uncertain reason. What we usually do is to inform the customer regarding what happened to his/her order. Sometimes, we encounter irate customers and is asking for a more detailed reason why this kind of issue happened. In this case, we must contact the logistics company to be able to answer the question.
We also do order entry. Once they finished their order on our website, we will be able to see it on our end and then we will fulfill the orders. Once fulfilled, we will pay the drop shipping partner for the shipping fee. Our company is the one who handles the shipping fee. We create return labels through Shopify, but it is only available for our customers residing in the US. For our customers outside the US, we provide a return address and inform the customer that we will issue a refund including the postage fee.
We also experienced preparing purchase orders, invoices, return labels. Our customers will just send us an email if they want a copy of their purchase order or their tracking information. We will simply go to Shopify to copy their tracking # and then we will track it to one of our tracking websites then we will provide them the link from the website. We also send invoices whenever they are having a hard time ordering through our website. Sometimes, we finish our tasks early, so what we usually do with the rest of the time is that we track orders manually, even when the customer is not requesting updates. This is our way to keep our customers satisfied with our service."
