• VA Profile -- John Rey B. de Leon


    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand John's background, while also demonstrating his writing skills..


    "I have been with BPO industry for over 6 years. The first BPO company that I’ve been with is Qualfon. I am a Customer Service Representative, what we do is received calls from the customers having issues with their service. We handled phone services, so customers are calling in to ask assistance on why is it that they cannot make and receive calls, we also process activation/reactivation of the phone and we do some troubleshooting as well. And what I enjoy in this position is to be able to connect with different people and was able to resolved their concerns.

    The second BPO company that I worked with was Alorica. I’m a Technical Support Representative, we handled triple play account. So, the services that we provided to our customers are Internet, TV and Telephone services. Being a technical support representative is quite a challenging job since we do all the troubleshooting over the phone. But given the fact that it was a challenging role, I was able to managed it by being trained well and immersed in different scenarios, from simple to complex Internet, Phone and Tv issues. And also, consistently hitting the metrics.

    Lastly, I worked with Optum. I am a Provider Service Advocate for 3 years and 5months. We handled medical/healthcare account, so providers are calling in regarding authorizations, benefits & eligibility and checking status of claims. For authorizations, provider wants to check if a certain service needs to be pre authorized before rendering the service. For benefits and eligibility, providers are looking for the coverage of the patient and if it will be covered on his/her insurance, and for Claims provider wants to check if the claim has been paid. Handling healthcare account needs a lot of research just to make sure that all the information given was accurate. And what I enjoy working in this LOB is by providing extra mile services to the providers and being able to help the member on their needs."