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Realty Kings Properties Service Evaluation
Help us improve our service by answering the questions below. We value your feedback and honesty!
Name
*
First
Last
Email
Please Rate the Service Provided by our Office Staff:
Answered your calls in a courteous and professional manner?
*
Yes
No
Not Applicable
Always offered assistance when you called?
*
Yes
No
Not Applicable
Made you feel welcome and offered refreshments when visiting the office?
*
Yes
No
Not Applicable
Provided a timely turnaround of your loan application?
*
Yes
No
Not Applicable
Please Rate the Service Provided by Your Assigned Transaction Specialist:
Who was your Assigned Transaction Support Specialist?
*
Deborah Hernandez
Abby Raquiza
After you were under contract, did your Support Specialist call or email you to introduce themselves and provide an overview of your next steps?
*
Yes
No
Not Applicable
Were you provided an inspector list immediately after contract acceptance and provided assistance with setting up your home inspections?
*
Yes
No
Not Applicable
Were you provided copies of all signed documents in timely a manner?
*
Yes
No
Not Applicable
Were you provided weekly status updates on file progress?
*
Yes
No
Not Applicable
Were all of your calls and/or emails responded to within 24 hours?
*
Yes
No
Not Applicable
Were you emailed a copy of your Title Commitment and Survey along with explanations and provided time to review prior to closing?
*
Yes
No
Not Applicable
Were you provided information about home warranties and emailed a confirmation of your home warranty order (does not apply to New Construction)?
*
Yes
No
Not Applicable
Were you provided a copy of your subdivision docs and given time to review prior to closing? (only applies if requested from the seller)
*
Yes
No
Not Applicable
Were you reminded to connect utilities prior to closing and provided contact numbers?
*
Yes
No
Not Applicable
Were you notified in advance of any closing delays?
*
Yes
No
Not Applicable
Was a Final Walk-Through of your home arranged prior to closing?
*
Yes
No
Not Applicable
Did you receive a pre-closing call and email notifying you of closing date, time, address and what to bring to closing?
*
Yes
No
Not Applicable
Please rate your overall satisfaction with your Transaction Support Specialist's Service:
*
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
List anything your Transaction Support Specialist could have done to improve your overall service:
LOAN APPROVAL PROCESS
Please rate your experience regarding the mortgage assistance provided through Realty Kings Properties.
Did you use a Realty Kings Properties preferred lender in your home purchase (If you answered no, skip this section and complete "Home Search")?
*
Yes
No
If yes, which lender did you use?
Chris Reyes, Prime Lending
Joann Lopez, Gateway Mortgage
Liz Liebig, Supreme Lending
Please rate your overall experience with the lender:
Returned calls in a timely manner:
Yes
No
Not Applicable
Provided a competitive interest rate:
Yes
No
Not Applicable
Informed you of special programs you may qualify for:
Yes
No
Not Applicable
Provided regular status updates:
Yes
No
Not Applicable
HOME SEARCH
Please provide the name of your Showing Specialist (if applicable):
Please rate your home search experience with Realty Kings:
Was your home search setup in a timely manner?
Yes
No
Not Applicable
Did you receive properties of interest to you?
Yes
No
Not Applicable
Did we accomodate your schedule for showings?
Yes
No
Not Applicable
Was the showing agent courteous and pleasant to work with?
Yes
No
Not Applicable
Did your showing specialist provide you with personal property recommendations?
Yes
No
Not Applicable
Did you receive CMAs for the properties of interest?
Yes
No
Not Applicable
Please provide comments about your Showing Specialist, if desired:
REALTOR
Please provide the name of your Realtor:
Please rate your Realtor's service:
Had an enthusiastic and "CAN DO" attitude?
Yes
No
Not Applicable
Was available when you needed him/her?
Yes
No
Not Applicable
Returned your calls and/or emails within 24 hours:?
Yes
No
Not Applicable
Displayed good problem solving skills?
Yes
No
Not Applicable
Informed you of programs available to First Time Buyers?
Yes
No
Not Applicable
Was knowledgeable and resourceful?
Yes
No
Not Applicable
Would you recommend this Realtor to others?
Yes
No
Not Applicable
Please provide comments about your Realtor, if desired:
SERVICE PROVIDED BY REALTY KINGS PROPERTIES
Please rate your overall satisfaction with Realty Kings Properties:
*
Very Satisfied
Satisfied
Neither Satisfied nor Dissatisfied
Dissatisfied
Very Dissatisfied
How did you hear about Realty Kings Properties?
*
Yard Sign
Realty Kings Website
Internet (Google, Yahoo, MSN, etc.)
Newspaper/Magazine Ad
Home Buyer Education Class
Friend
Other (please specify)
If referred to Realty Kings, please provide full name of person who referred you:
What could Realty Kings Properties do or what additional services could they provide to improve their service?