VA Profile --Jona Belle De Guzman
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jona's background, while also demonstrating her writing skills..
“ I have been in the customer service industry for nearly 3 years. Being in this industry for this long, I have developed my skills in being a great active listener, having an outgoing personality, outstanding computer skills, and having splendid multitasking skills. I enjoy being in this industry as it allows me to polish and strengthen my communication skills through communication with customers. I like helping other people with their problems personally, ever since I was a child, which makes me naturally happy to be in this type of industry.
My first job was as a technical support representative who answered inbound calls. We answered 60-120 calls per day helping our customers in troubleshooting their appliances such as their refrigerators, air conditioners, and washing machines. I liked working with their account as it was challenging for me, and I enjoy challenges as it adds spice to my life.
After a few months, I decided to be an appointment setter. Here, we do inbound and outbound calls. We answered around 80-110 calls per day helping our customers in booking their home service repairs for their appliances. This was also a really fun company to work with as I got to learn about the basics of how our technicians fix certain appliances, as we spoke to the technicians ourselves here too.
As for the last company I have worked with, it was for an eCommerce company under the escalations department where we mainly focus of returns and refunds. We answered around 50-80 calls per day and 100-150 chats per day if we were assigned to our Live Chat service. After a few months of being a top agent, I was promoted to a Subject Matter Expert here, and after a few months, was promoted to a Coach. I mainly focused on improving other team members here through coaching and training them to achieve higher scores and provide better customer service. I enjoyed it here too as this was a stepping stone for me in the customer service industry. ''
