VA Profile -- Mario Bagsoling
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Mario's background, while also demonstrating his writing skills..
"I've been in the customer service industry for almost 10 years now. I started working in the industry back in 2012 as a call center agent representative. I worked with T-Mobile, Telstra, General Motors, and Spotify. That said, I already handled different types of concerns and customers which helped me gain confidence and taught me the importance of customer loyalty.
I have received multiple awards including the agent of the year. Due to my hard work and dedication to help customers, I consistently exceeded the monthly targets. I am also receptive to feedback for my improvement. I made sure that the efforts and coaching from my superior was worth it by applying their action plans.
When I knew that I was ready to go out of my comfort zone as an agent, I transitioned as a Subject Matter Expert back in 2018. My job was to assist agents with their calls, emails and chats. I also performed case management to make sure that the agent's cases were in line to the process. Last but not the least, I took calls from customers who we're asking for a supervisor. I made sure to satisfy customers without going beyond the process.
I believe I am the one you're looking for. Not only I love helping customers but I was a customer support for approximately 10 years. I can definitely help you assist customers and apply the skills I acquired. That said, I can provide your customer the best possible experience."
