• VA Profile -- Jayson Santos


    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Jayson's background, while also demonstrating his writing skills..


    "I started working in HGS (Hinduja Global Solutions) as a CSR/TSR and I was there for than 11 years. First, I worked in Brother Int’l, One of the well-known printer, copier and fax machine providers in both USA and Canada. We provide troubleshooting, technical solutions, initial setup, warranty and service options over the phone to all our American and Canadian end users. Mainly, to provide quality customer service and resolution. I got
    promoted from level 1 agent to Level 4 agent. After more than 8 years, I got promoted as an SME(Subject Matter Expert), a supervisor, where I do floor-walking and side-barging to help our agents with their calls. I also handle escalations and commendations. I also do coaching to improve agent’s metrics.

    For some uncontrolled upper- management decisions, Brother account was pulled out from HGS and got relocated to a different company. I was still in HGS, HGS didn’t leave us hanging as they were able to find another account for us. I was then transferred to BOSE, Also a renowned audio provider. We provide technical resolution and service options over the phone. We track packages that were sent as replacements and purchases. I was also hired there as a mentor for the new hires, where I joined the training up to the nesting period where we assess and help newbies to get ready for the productions and help them get regularized.

    Then February 2020, Pandemic happened and there were a lot of areas that were locked-down. HGS was able to find a “Work from home” setup for us. I was transferred to VIZIO, A TV and Soundbar manufacturer in the USA and Canada. We assist our customers setting up their TVs and Soundbars. We provide all the possible resolutions and service options to all our customers.

    I stayed in HGS for more than 11 years. On Dec, I filed my early retirement, for I want to rest for the mean time and seek other opportunities outside. It was tough leaving the company as I’ve spent 1/3 of my entire existence there. I’ve meet incredible, talented, beautiful people there. I owe most of my knowledge and skills from HGS.

    I tried to apply to another company in Feb 2021.I was applying for Sales Representative. Luckily, I was hired in Concentrix as an Inside Sales Representative. Synnex is the name of the account. A B2B type of industry. We sell all types of IT equipment to all SMB (Small-Medium Business) owners. We do price quoting, checking stocks and availability, lead scrapping, emailing and calling Vendors, Sales manager, Business development team, Purchasers etc. anything that you can imagine to win the sales."