VA Profile -- Mavi Reyboneria
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Mavi's background, while also demonstrating her writing skills...
"As customer support for a Telco company, I assisted our customers with their phone inquiries. I remember assisting a customer, who was having a hard time contacting her daughter overseas because she's not tech-savvy. She called our support hotline and fortunately, I was the one who answered the call. I walked her through how to dial the correct number to reach her daughter, which at that time, was staying in London. She was very grateful for the assistance I provided and gave me a 100% score for the customer satisfaction survey.
As technical support, I provided help to our valued clients about their gadgets. Like laptops, tablets, printers, and cameras. I give them step by step instructions on how to troubleshoot their device. One of the most memorable calls I received, the client was irate because the tablet that he ordered was not working. I resolved the issue by having the client set it to the correct time zone. Later that day, I found out that my colleagues received the same concerns and I was able to share the resolution.
These experiences may not be directly relevant to the Case Manager position, but I strongly believe that having both soft and technical skills will be a strong foundation in managing the task."
