• VA Profile -- Toni Apostol


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    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Toni's background, while also demonstrating her writing skills...


    "I have a total of 24 years of working experience. 18 years of which, in the BPO Industry handling different LOB’S (Lines of Businesses), such as Customer Service, Support and Sales for US, Canada, UK and Australian Companies. Home-based and Office Based. I have a proven track record in sales and management with expertise in B2B technology using a consultative selling approach. I handled Customer Support and Management by consistently coordinating with clients in a professional approach by providing a high level of accountability and customer satisfaction and ensure best practices. I have good foundation and experience in using Salesforce as a CRM as well as SaaS. I coordinated with clients by ensuring their business needs are provided for accordingly by providing feedback through a phone call, email, or chat.

    Some of my duties and responsibilities were:

    - Lead Optimization - Gathering Leads by having 50-100 dials per day. Qualify and generate pipeline.

    - Pipeline Management - Once Pipeline is created, set call back according to qualifications made

    - Sales Processing and Management - Point to Point from qualifying to creating pipeline and converting into a sale.

    - Product Introduction - Present and Educate customers of the products or services offered.

    - Account Management - Ensure the best customer support practices once a customer has been converted into a sale. Ensure that follow-ups are made and the customer account is properly managed.

    - After Sales Support - Set time frame or schedule callbacks to check if customers need any assistance with products or services and if they need to be given additional support or information.

    - Lead Optimization, Generation, Pipeline Management - Create a funnel of leads, ensure that leads are qualified

    - Sales and Retention - Create a Sense of Urgency and convert leads into valuable sales; if for retention, ensure customers concerns are addressed and managed and offer necessary measures like account management, product evaluation, endorsements, etc.

    I had the same responsibilities in the former companies I was connected with. I have been holding the position of either Sales Business Manager or Business Consultant and Account Manager for my previous roles which generally required having customer service and sales skills."