• VA Profile -- Angeline Cuabo




    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Angeline's background, while also demonstrating her writing skills...

    "Senior Spanish Claims Representative, September 11, 2017 – October 18, 2017
    Ammex iSupport International Corporation, 10th Floor Cyberscape Alpha, Ortigas Pasig City
     Gathered loss information from caller who would like to file a claim about a loss
     Was responsible in creating first notice of loss report
     Conducted and uploaded recorded statement about the loss that can be used for court hearings
     Searched and assigned body shop and appraiser for qualified insured and claimant
    Account Associate (Compliance Analyst for Xoom), July 30, 2013 – Sept 7. 2017
    Verification Analyst, December 2015 – December 2016
    VXI Global Solutions, Waltermart North Edsa, Munoz, Quezon City
     Handled English call
     Handled email support both English and Spanish
     Screened, approved and cancelled transactions or money transfers
     Assured that user’s agreement were maintained and followed by customers
     Gathered, checked and filed documents
     Ensured proper record keeping of collected and analyzed data
     Communicated with bank partners whenever there were delays or required documents to complete the money transfers
     Was responsible for identifying any suspicious activity
     Applied restrictions or flags to any suspicious transactions
     Kept records of suspicious activity, analyzed trends, communicated security threats to management
     Conducted proper investigation of money laundering alerts or transactions considered suspicious
     Executed and performed client services which included; client calls, transaction processing, inquiry response/ research, account maintenance and analyzing customer questions, requests and problems."