VA Profile -- Laurence Gonzales
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Laurence's background, while also demonstrating his writing skills..
“I started working as a BPO call center agent in 2011 as an outbound sales agent for a telecommunications company.
My role is to basically call random people from all over the US and introduce the product and persuade them to buy it. I stayed there for only a year because skype and other video calls made our product weak, thus, commission became very low.
I transferred to a lead generation job for a software company. My job was to call and set appointments to decision makers or to company owners to have our sales team present our product and sell them via webinar. I stayed with them a year because the opportunity to go abroad came and I grabbed it.
After my journey abroad for 2 years, I went back to the Philippines and started working as a Sales and Customer Service for an Australian Telco. I was with the Sales and CS team for 8 months then I was chosen to be part of the Complaints Management team. We handled all sorts of complaints except fraud. Then I was again chosen to be part of the fraud team to handle such complaints. Unfortunately, the complaints team was dissolved and I was transferred
to chat team.
After a couple of months with the chat team, I decided to move on and look for a better opportunity and found a conveyancing firm, also and Australian
company. The job is help clients to fix and complete all legal paperwork before the settlement date. I stayed with them for a year, but because of the pandemic, I was laid off. This when I started to explore the freelancing world.'
