VA Profile -- Rachael Alvarez
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Rachael's background, while also demonstrating her writing skills...
"My name is Rachel and, I have been a customer representative for more than 3 years. My first BPO experience was with the Cisco account under the managing company Infosys in Taguig City, Philippines. I was under the Logistics and Returns team as a Senior Process Executive for 2 years and 6 months. A Part of my daily task was to respond to our customers regarding order status, shipment tracking, tracking # request, and any request that includes the Logistics process. In a given situation, I also process returns/replacements when one of our customer's items is considered to be lost/damaged. We follow the company's policies and check their eligibility before processing the returns/replacement booking.
My second work experience in the BPO industry was with APRIA Healthcare account for 8 months under the managing company HCL in Taguig City, Philippines. I got the position as a Senior Process Executive under the verification team in providing CPAP to all patients all over the United States. The main task I did was to ensure that a patient has complied with the requirements as per Medicare (their insurance) and submit necessary documents to APRIA Healthcare. Once our patient has submitted the required documents, we then proceed to call them and make sure that they fully understand and comply instructions as per Medicare guidelines.
Lastly, as my experience with the BPO industry, it landed me a job in the United Arab Emirates, Abu Dhabi where I become an Assistant Recreation Manager in Al Ain Mall. It was a challenging position as it was my first time working in an operations department as an Assistant Manager position. My communication skills, hard work, and courteousness lead me to be efficient in the said role. I have supervised 15 staff under my supervision to ensure that I maintain our daily operations. I managed their schedules, motivating them to hit their target KPI's and facilitate any concerns to our HR or any concerned department by following the company's standard procedure. I do admin tasks most of the time like email management, schedule, and arrange meetings with our affiliated clients (schools, universities, hospitals). I have finished my 2 years contract in Al Ain Mall and returned to the Philippines."
