VA Profile -- Kimberly Ann Felix
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Kimberly's background, while also demonstrating her writing skills...
“ I worked with the Business Process Outsourcing industry for 10 years. I’ve been an expert as a Customer Service, Technical Support, and Sales Representative. I’ve been an excellent Chat and Email Support Representative too. I believe that English fluency would not be a problem. Because of my dedication and hard work, I have been promoted as a Team Leader and Subject Matter Expert with different companies that cater to different countries such as the United States of America, the United Kingdom, and Australia.
Working with the Business Process Outsourcing industry for 10 years, I have experienced and trained how to provide great customer service. As a Real Estate Virtual Assistant, customer service has been part of my daily task. I am in charge of calling the rental leads to do pre-qualification and discover their needs in finding apartments. I make sure that I gather all the details needed to find the perfect apartment for them. I make sure that I have a warm connection with them in order for me to communicate properly until we close the deal in order to provide a satisfying experience.
I worked as a Customer Service Representative with telecommunications companies like Virgin Mobile and Telstra. Part of my job responsibilities is to make sure that the billing inquiries have been addressed properly. I need to make sure that I will have a positive net promoter score on every inquiry I resolve. I always ask the customer open-ended questions to make sure that they have provided all the details that can help me resolve the issue.
Every day, I make sure that my tasks are organized to do my job with a smooth flow and to know that there is nothing left undone. I am receptive to feedback for me to improve. Providing Customer Service is not just answering the inquiry and resolving it. You need to make sure that you've covered the underlying needs and the root cause of the issue to avoid repeat inquiries.
I have a nice arrangement of Computer Components with a powerful internet connection in our home in a pin-drop silent room usable for such a purpose. I work in such an environment and enjoy the variety of work the job brings each day. So, you may trust me with any task as a Customer Service Representative. I am ready to work with you. "
