VA Profile -- Mary Rose Catalo
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Mary's background, while also demonstrating her writing skills...
“ I have been in the BPO Industry for almost 7 years and my expertise is Customer Service. The major roles that I handled were taking Inbound Calls, Outbound Calls, Email Support, and Live Chat Support. I also did some administrative tasks. What I loved about those roles was that I was able to talk to a lot of clients with different personalities. I was able to explore challenges like dealing with irate customers, requesting discounts, complaint management, returns, refunds, and replacement.
I was able to manage customer expectations by addressing the concern in a fast and reliable manner. Delivering your solution with confidence has a big impact on customers to obtain their trust. Being always open to feedback or coaching is a must to be great in what you do. Consistency is the key.
Teamwork plays a big role. It's best that you have one goal. I love when the company provides monetary incentives as motivation when we reach our goal. This is where the motto goes like "Work hard and have fun". Collaboration and Communication are a must. Reaching out to a team member when you need help is encouraged.
Being a call center agent is hard, but it's rewarding when you deliver your job with passion. When I feel that my role is important for the company and when I feel appreciated, I can do the job with hard work and happiness even more."
