• VA Profile -- Mark Anthony Alolor



    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Mark's background, while also demonstrating his writing skills..


    "I started my career in the BPO industry as an agent. I first got hired as a Technical Service Representative for focus direct. I supported a cellphone company and my job was to answer inquiries about the product and help them troubleshoot their device over the phone. I enjoyed my job because I personally love solving problems and with a technical account, that is what you do all day. I was also hired as a customer service representative for sales, chat and phone tech support. During my time as an agent, I was also a working student trying to pay my dues in college. I didn’t aspire for any position during these times simply because of the workload and schedule.

    After I graduated from college, I went out and tried to get a promotion with a tech and sales account with the current company I was employed in. I was motivated and after nesting, I became the top sales agent for two months. I even pushed further and became the top agent for the next 2 months. The company decided they can use my expertise at this point and decided to let me handle the SME (subject matter expert) role. In the 6th month, I was given my own team and became an Operations Supervisor. I love every job, position and company I have been given a chance to work with. These are the times that made me realize that I love doing this kind of job and I excel at it as well.

    After 3 years of being an Operations supervisor, I decided to start working from home due to some family issues. I started as an operations specialist. I enjoyed this position because I was able to learn how work from home companies work or how to make them work. I then became a medical VA. I also enjoyed this job because with my medical background it was easy for me to understand specific terms and was HIPPA certified. I also tried being a Real Estate VA. I love doing this work because I love calculating numbers in my head and as a Real Estate VA, you should be good with numbers especially with biddings. I then took the opportunity to become an eBay Manager. The one thing that I really loved about this job is the competitive market research. I was always on my toes making sure that our revenue is higher than our competitors or coming with a better package plan for our products.

    Lastly, I was also employed as a Sales Manager for a dedicated sales team. This is where I grew professionally and as a human being. I was forced to mature simply because I was dealing with clients, our bosses and my entire team. I had to find the perfect balance for all parties involved. I enjoyed it because it was competitive and I had to use my analytical skills on a daily basis. My mantra was always Steel sharpens Steel. Being a sales manager, you will be pit against the sharks of the digital world and I survived it.
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