Please complete the below form if you have experienced unexpected water consumption during a billing period due to a leak in customer-owned plumbing or due to equipment malfunction as we may be able to provide an adjustment.
Appropriate documentation of the leak or equipment malfunction, such as receipts or invoices for repairs is required.  While a request for an adjustment is being evaluated, the customer is responsible for payment of the entire amount due on their utility bills within the normal payment period.  After your application is received, please allow up to 2 weeks for a decision.