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Customer Experience & Service Feedback
Thank you for taking the time to share your feedback.
This survey is designed to help us better understand your experience with our freight services and identify areas where we can improve. Your responses will be reviewed by our leadership team and used to guide service, communication, and operational improvements.
Most questions use a 1–10 rating scale, where:
1 = Very dissatisfied / Poor
10 = Very satisfied / Excellent
There are no right or wrong answers—we value honest feedback, whether positive or constructive. The survey should take less than 10 minutes to complete, and all responses will be kept confidential.
1. Overall, how satisfied are you with our freight services?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
2. How likely are you to continue using us over the next 12 months?
Unlikely
1
2
3
4
5
6
7
8
9
10
Most Likely
3. How likely are you to recommend us to a colleague or partner?
Unlikely
1
2
3
4
5
6
7
8
9
10
Most Likely
4. How would you rate us compared to other carriers?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
5. What is the primary reason for your score above?
6. How satisfied are you with on-time performance?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
7. How often do shipments arrive as scheduled?
Always
Often
Sometimes
Rarely
Never
8. How clear and timely is communication?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
9. How satisfied are you with issue resolution?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
10. How knowledgeable is our team?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
11. How satisfied are you with pricing transparency?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
12. How well do we meet your capacity needs?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
13. How easy is it to book shipments with us?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
14. How efficient are our documentation and paperwork processes?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
15. How confident are you in our handling practices?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
16. How would you rate overall professionalism?
Poor
1
2
3
4
5
6
7
8
9
10
Excellent
17. What do other carriers/brokers do better than us?
18. What do we do better than others you use?
19. If you could change one thing about our service, what would it be?
20. Is there anything else you’d like us to know about your experience working with us?
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