EmailMe Form - RGA - Return Request Form

RGA - Return Request Form

All returns require an RGA number ( Returns Goods Authorization ) clearly labeled on the outside of the package. Returns can only be opened in our system within 30 calendar days from the date of delivery to you. After this time our system will not allow an RGA number to be generated.

This form is only for returns that are within the 30 delivery day time frame. After 30 days from delivery the return window closes.

*** Warranties are different and you should follow the manufacturer instructions that came with your product. DO NOT SUBMIT HERE!

Please allow 3-7 business days for us to respond after you submit this form. ( Holidays and weekends excluded )

Once you click Submit Form at the bottom we will receive your form submission and reply. It is not required to submit this form again or call us.

Name *
First Last
(Billing name from original order)
Email *

Confirm email
Phone *
### - ### - ####
Please provide your phone number so that we can reach you during the day.
Online Order Number *
Enter order number only - You can find this on your packing slip under Order No. or in your original confirmation email. Order 123ponds-##### from 123Ponds.com (Numbers only) *** For phone orders - Please enter 305500)
1) Item Being Returned *
2) Item Being Returned
3) Item Being Returned
4) Item Being Returned
5) Item Being Returned
Please provide the reason for returning
This form is NOT for warranties or defective items. If your order is outside of the 30 day time period from the delivery date or for a warranty - stop here! Do not use this form! Contact customer service at 1-866-426-7663
Return Details (Other)
Has the item been Used, Installed or Tested? *
Yes
No
Used is defined as any condition other than the way the product was delivered to you. If item was tested or placed into service even for a moment it is used. All products are verified by two people to assure that used products are never shipped out as new.
Is the item still in the original manufacturer packaging? (same condition as delivered)
Yes
No
Other
For returns all manufacturer packaging, manual and parts must be returned. If you don't have the original manufacturer box we cannot take the item back.
Condition Details
Do you have all original manufacturer packaging, parts and manual included when order was received?
Yes
No
Other
For returns all manufacturer packaging, manual and parts must be returned. If you don't have the original manufacturer box we cannot take the item back.
Other
Credit Option *
Refund Order to the original payment type (20-30% Restocking fee - Based on condition)
Please see return policy for complete details. Original shipping costs are deducted. Shipping back to us is paid by customer unless mistake is our error.

Certain items are not returnable including pondliner, foods, water treatments, light bulbs and uv lamps, books, videos and cut items such as tubing and filter media.

*All products are inspected thoroughly upon receipt. All returned products are photographed and documented into our system to ensure the highest quality standards and to ensure that only brand new non tested items are put back into inventory.
Comments Section
Image Upload
You can upload an image in either .JPG, ,JPEG, .GIF; ,TIF or .PDF showing the condition of your item and/or contents. This can be helpful in the return process.