Please provide your full name as it appeared on the order.
Necessary for our records, and to reference any previous order history.
In case we need to reach you, regarding this return.
Product(s) Being Returned
Reason For Returning
Which would you prefer?
Note: E-Check payments are eligible for store credit only.
Do you require a quote for a return shipping label, or will you be shipping the box back yourself?
I will handle the return shipment myself using the address provided
I require a return shipping cost quote from NEHERP
If requesting a quote, please provide precise box weight & dimensions. Inaccurate data will result in inaccurate quotes, and multiple shipping charges.
Return Policy Checklist
I certify that the item(s) I'm returning are unopened, unused, resalable, and have been in my possession for 14 days or less
I certify that the item(s) I'm returning have not come into any direct or indirect contact with any animals
I certify that the item(s) I'm returning are not potentially opened, resealable NEHERP products. (Charcoal, Substrate, Leaf Litter, Fly Media, etc)
I certify that the item(s) I'm returning were not part of a "Non-refundable & no returns" inventory clearance sale. (The packing slip would mention "Clearance Sale" on the item) Such items are all sales final, and are non returnable.
I have read the policies outlined on this page, and understand the item(s) I am returning are eligible for a return. I understand shipping back a non-returnable item will not result in any form of reimbursement.