EmailMeForm
Name
*
First
Last
Please provide your full name as it appeared on the order.
Email
*
Necessary for our records, and to reference any previous order history.
Phone
*
###
-
###
-
####
In case we need to reach you, regarding this return.
Product(s) Being Returned
Reason For Returning
Which would you prefer?
*
Refund
Store Credit
Note: E-Check payments are eligible for store credit only.
Do you require a quote for a return shipping label, or will you be shipping the box back yourself?
*
I will handle the return shipment myself using the address provided
I require a return shipping cost quote from NEHERP
If requesting a quote, please provide precise box weight & dimensions. Inaccurate data will result in inaccurate quotes, and multiple shipping charges.
Return Policy Checklist
*
I certify that the item(s) I'm returning are unopened, unused, resalable, and have been in my possession for 14 days or less
I certify that the item(s) I'm returning have not come into any direct or indirect contact with any animals
I certify that the item(s) I'm returning are not potentially opened, resealable NEHERP products. (Charcoal, Substrate, Leaf Litter, Fly Media, etc)
I certify that the item(s) I'm returning were not part of a "Non-refundable & no returns" inventory clearance sale. (The packing slip would mention "Clearance Sale" on the item) Such items are all sales final, and are non returnable.
I have read the policies outlined on this page, and understand the item(s) I am returning are eligible for a return. I understand shipping back a non-returnable item will not result in any form of reimbursement.