KA Capped VSat Support Logging
Customer Site name
Did they turn the modem off and back on after 5 minutes?
This is a speed issue only (upload 3 speed test results below)
This is a modem down issue only (Please complete step 1 and 2 below)
Step 1 :What are the error codes according to troubleshooting doc?
(Step 7 page 6 of troubleshooting guide)
Step 2: What lights are showing on the modem?