DEPOSIT/REFUND POLICY: All butterfly orders require a 50% deposit at time of ordering to confirm order, with the balance due a minimum 2 days prior to pick up. Orders may be cancelled up to 10 days before pick up, however the deposit is non-refundable. If the weather conditions are unsuitable for release, FlutterBuys cannot be held responsible. We do not refund orders if weather is unsuitable for the release. If there are any concerns regarding the condition of your butterflies, Please contact FlutterBuys immediately.