AGM Review
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  • Systems

  • Elite (98%+ of the time) Good (90-97% of the time) Marginal (70-89% of the time) Unacceptable (Less than 70% of the time)
    Uses the punch list and DBs as a tool, not a task, and completes them 100%
    Never breaks down any part of the lobby before 10 minutes after closing time
    Slices to Company Standards and uses our Franchisee Guide
    Sets pick-ups as "ready" in POS before placing on shelf/counter
    Follows recipes 100%
    Daily Beautifications execution 100%
    Follows systems for pay, vacation, and sick days
    Always open by 10am
    Places all orders on time, including produce and Sysco
    Samples to the regular plan and sets up catering events
    Always enforces hustle in the unit
    Holds team to the uniform standard
    Sets up the next manager for success and takes 5 minutes to chat with them
    Makes sure car toppers are on and lit
  • Skills

  • Elite (98%+ of the time) Good (90-97% of the time) Marginal (70-89% of the time) Unacceptable (Less than 70% of the time)
    Has a positive attitude in the store
    Calls out sandwiches loudly
    Passes receipt and communicates clearly on the line
    Pulls meat in the correct order
    Perfect wraps with no wings and labels sandwiches. Not too tight or too loose
    Slices with sense of urgency with correct weights and pretty portions while minimizing waste
    Uses slicing log and audits packs
    Cut/gut/mayo in less than 25 seconds with no dry bites, tears, or mayo on the outside of bread. Mayo looks like frosting
    Applies dijon/avocado/sauce correctly
    Gets sandwiches back to register
    Reports sandwich orders loudly when on register and bread position
    Practices suggestive selling and reward benefits on all shifts with every customer
    Can take phone orders 100% with a smile and upbeat attitude
    Bags orders while double checking sides with a sense of urgency
    Bagged orders are neatly folded with dimple inside and receipt lined up with bag. Never uses torn or crumpled bags
    JJ Certifications
    Routes deliveries and runs bread during rush times
    Makes a positive impact on sales and service
    Bakes awesome wheat and french bread
    Deploys ALC and ADC
    Develops new managers and is always encouraging company growth
    Preps tomatoes completely, and audits them
    Preps tuna completely, and audits them
    Preps lettuce completely, and audits them
    Preps sauce completely, and audits them
    Preps cucumbers completely, and audits them
    Preps onions completely, and audits them
    Preps pickles completely, and audits them
  • Choices

  • Elite (98%+ of the time) Good (90-97% of the time) Marginal (70-89% of the time) Unacceptable (Less than 70% of the time)
    Creates and leads with a positive vibe
    Makes follow-up calls to catering orders over $500
    Goes outside the unit to raise sales
    Uses proper manners with all staff and customers
    Answers emails on time
    Communicates with their team about changes and updates
    Gets deposits to the bank on time
    Always puts the customer first, above ALL other tasks
    Personally details hand sinks daily
    Practices buddy slicing
    Encourages suggestive selling in a fun and positive way
    Always leads by example and jumps on tough tasks themself
    Never uses old veggies or lettuce
    Uses written documentations to coach the team
    Always reaches out to their boss when they're low on bread
    Arrives on time to shift, and early if needed. Does not miss shifts
    Always nice to customers, even during a rush
    Gets team ready on the line before customers place order
    Never says "no" to a customer request, unless the request is sauce/veggies on a slim or substituting meats
    Keeps floor in the restaurant clear, including the back room
    Keeps cooler racks organized, always
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  • Have employee check one of these and sign below after review is approved, printed, and issued.
  • Summary

  • To be calculated after review is approved and printed, and before it is issued.
  • Elite
    Good
    Marginal
    Unacceptable
    Circle which tier is earned based on score %, write in raise amount approved by Bryan.
  • To be signed by a witness after review is approved, printed, and issued.