In-shop Review
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  • Systems

  • Elite (98%+ of the time) Good (90-97% of the time) Marginal (70-89% of the time) Unacceptable (Less than 70% of the time)
    Uses the punch list and DBs as a tool, not a task, and completes them 100%
    Never breaks down any part of the lobby before 10 minutes after closing time
    Slices to Company Standards and uses our Franchisee Guide
    Sets pick-ups as "ready" in POS before placing on shelf/counter
    Follows recipes 100%
    Daily Beautifications execution 100%
    Follows systems for pay, vacation, and sick days
  • Skills

  • Elite (98%+ of the time) Good (90-97% of the time) Marginal (70-89% of the time) Unacceptable (Less than 70% of the time)
    Has a positive attitude in the store
    Calls out sandwiches loudly
    Passes receipt and communicates clearly on the line
    Pulls meat in the correct order
    Perfect wraps with no wings and labels sandwiches. Not too tight or too loose
    Slices with sense of urgency with correct weights and pretty portions while minimizing waste
    Uses slicing log and audits packs
    Cut/gut/mayo in less than 25 seconds with no dry bites, tears, or mayo on the outside of bread. Mayo looks like frosting
    Applies dijon/avocado/sauce correctly
    Gets sandwiches back to register
    Reports sandwich orders loudly when on register and bread position
    Practices suggestive selling and reward benefits on all shifts with every customer
    Can take phone orders 100% with a smile and upbeat attitude
    Bags orders while double checking sides with a sense of urgency
    Bagged orders are neatly folded with dimple inside and receipt lined up with bag. Never uses torn or crumpled bags
  • Choices

  • Elite (98%+ of the time) Good (90-97% of the time) Marginal (70-89% of the time) Unacceptable (Less than 70% of the time)
    Wears proper uniform: apron on 100% of the time in kitchen/lobby
    Has a sense of urgency at all times
    Arrives on time to shift, and early if needed. Never misses shifts
    Always nice to customers, even during a rush
    Cleans lobby after rushes and in between customers
    Takes initiative to buddy slice
    Hustles to answer the phone with a smile within 3 rings
    Willing to work extra shifts when needed
    Constantly asks for something to do when there are no customers
    Uses proper manners with all staff and customers
    Always arrives clean, groomed, and ready to work (look good, smell good, do good work!)
    Accepts orders up to 10 minutes past closing time
    Is open to change
    Uses mayo scoop 100% of the time they apply mayo to bread
    Quickly responds to texts and phone calls
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  • Have employee check one of these and sign below after review is approved, printed, and issued.
  • Summary

  • To be calculated after review is approved and printed, and before it is issued.
  • Elite
    Good
    Marginal
    Unacceptable
    Circle which tier is earned based on score %, write in raise amount approved by Bryan.
  • To be signed by a witness after review is approved, printed, and issued.