EmailMe Form - Induction - Prevention and De-escalation Training

Name *

First Last

Email *

Todays Date *

DD / MM / YYYY

What is the best thing to do to avoid a situation becoming escalated or dangerous? *

Prevention

Speak quietly

Take a supportive stance

Listen to the tangata

What is one main thing we need to be mindful of with ourselves in any stressful escalating situation?

Our reaction/behaviour greatly influences the tangata behaviour

We need to find ways of relieving our stress levels

Healthy eating

The level of risk

When referring to the “stress cycle”, select which is the correct order? *

Alarm-fight or flight, exhaustion, baseline

Baseline, Alarm-fight or flight, exhaustion

Exhaustion, Alarm-fight or flight, baseline

Baseline, fight or flight, exhaustion

Which of the following is NOT one of the principles of trauma informed care? *

Transparency and trustworthiness

Making tangata do things they are not comfortable with

Collaboration and mutuality

Empowerment and choice

Which of the following is correct when it comes to de-escalation? *

Be empathic & non-judgmental – listen to their concerns

Set limits - empathise with feelings but not the behaviour

Choose wisely what you insist on, give choices where possible

All of the above

What are the 3 main forms of communication? *

Verbal, paraverbal, non-verbal

Tone, volume and rhythm of speech

Communication through touch-physical contact that expresses feelings

Body language, facial expressions, and movement

Which of the following could be a trigger for our Tamariki? *

Gender

Race

Both

What is a person centred approach? *

Supports the process of continual listening and learning

Recognises the importance of peoples history, including previous trauma and focuses on what’s important now and in the future

Both

What is one of the most important things to maintain for yourselves when working with our Tamariki, and then why you gave that answer? *

Be professional

Always be empathetic and non-judgemental

Self-care

Your relationship and trust with the Tamariki

Why?

Which of the following is true about restraint?
Please remember that Apex Care has a no-restraint policy, except with special permission from the customer under extenuating circumstances. You will be advised of this. *

Restraint should only ever be used as a last resort

Restraint techniques have injured and even killed children and adults for petty issues

Restraint techniques threaten your relationship with the person

All of the above

What is the main strategy for working with high-risk individuals and challenging behaviour?

Maximum Allowed: 200 words.

How can you provide a proactive environment? (Remember PBLS)

Name two you shouldn't do when de-escalating?

Name 2 principles of "strength-based practice"?