EmailMe Form - Request a Repair

Your name *

First Last

Your email *

for repair request receipt

Best contact phone number *

Address *

Street Address Address Line 2 City State / Province / Region Postal / Zip Code Country / Region

Repair location *

Please select location/type of problem from both drop-down fields.

Appliance make and model number, if applicable

Repair issue *

Briefly describe the issue, including when you first noticed it.

Please describe what happened or is happening, when it started, and which room, appliance or areas of the property is affected.

Got a photo or two, or even a short video? Add them here

A picture or video helps us fix things faster. Not essential, but super helpful.

How urgent? *

URGENT- immediate risk to safety, serious damage to the property, or a complete loss of an essential service, for example an active water leak, no heating in winter, or no electricity.

NON-URGENT - not time-critical and repair can be scheduled in due course.

ADVICE ONLY - you are unsure whether this is a repair and would like us to review it.

This helps us prioritise repairs fairly and deal with genuine emergencies as quickly as possible.

IMPORTANT NOTE ABOUT EMERGENCIES

If there is an immediate danger to life or property, take sensible steps to reduce risk and contact the relevant emergency service or utility provider first.

This form should not be used where urgent action is required outside normal working hours.

Confirmation *

I confirm that I have selected the most appropriate priority for this repair.

Vulnerable occupier? *

Yes

No

Access *

I give authority for my property to be accessed without me being present.

I want to be present when the work is carried out.

If you have marked this repair as urgent, please note that we will prioritise attendance as quickly as possible. This may require a contractor to attend using management keys, without you being present.

Parking availability for contractor *

Any other information (optional)

Please include anything else that may be helpful, for example access issues, pets at the property, or anything unusual we should be aware of.