EmailMe Form - Australis Service Requests & Return Authorisations

DEALER DETAILS

AUSTRALIS MUSIC INVOICE NUMBER *

Australis Rep *

STORE NAME *

(Include location if multiple stores)

CUSTOMER NUMBER

CONTACT NAME *

BUSINESS PHONE *

PRIMARY CONTACT EMAIL *

SECONDARY CONTACT EMAIL

STORE RETURN ADDRESS if different to invoice address

Street Address Address Line 2 City State / Province / Region Postal / Zip Code

REQUIRED INFO:

ITEM TYPE *

REASON FOR REQUEST *

HAS THIS ITEM EVER BEEN SOLD? *

ITEM DETAILS *

AUSTRALIS INVOICE DATE *

UPLOAD INVOICE

SV REPAIRS PROCEDURE

1. Please ensure that you do not include additional items which weren't originally packaged with the product - such as cases, covers and cables as we are unable to return them to you. Please ensure the power supply is sent in the carton and if possible send in the original packaging.

2. If you have multiple items for repair, please ensure that you complete a separate form for each product requiring a repair.

3. Australis Music will send you an SV Number with detailed information about what to do next. Please ensure when returning your product, that the SV Number is clearly noted on the outside of the carton to enable us to identify your item.

4. After you've received your SV Number, all information regarding the service job will be on the B2B portal in the "My Service Jobs" area of the customer dashboard. If you require access, please ask your Australis Rep about accessing the B2B portal.

RA PROCEDURE

Please ensure that you do not include additional items which weren't originally packaged with the product - such as cases, covers and cables as we are unable to return them to you. Please ensure the power supply is sent in the carton and if possible send in the original packaging.

PROOF OF PURCHASE

Please upload an image of the customer's original purchase receipt.

PURCHASE DATE *

DD / MM / YYYY

File Upload *

CUSTOMER'S FULL NAME *

CUSTOMER CONTACT DETAILS

ADDRESS

Street Address Address Line 2 City State / Province / Region Postal / Zip Code

EMAIL *

PHONE *

PRODUCT DETAILS

ITEM NUMBER *

If unknown, enter brand & product description.

SERIAL NUMBER

Serial Numbers are required for Audio Tech and Pro Audio

STORE REFERENCE NUMBER

HAS THIS UNIT BEEN TESTED IN STORE? *

DETAILED DESCRIPTION OF FAULT *

Please indicate here if the item is new shop stock, shop display/demo stock, or customer unit.

UPLOAD SUPPORTING IMAGES - Up to 4 images. No large files/videos please

Please do not upload large files e.g. videos. If required please include any links to videos or audio files in the section above.

IMPORTANT, PLEASE READ & INITIAL

I acknowledge that we have tested or been witness to testing of this unit.
No-fault-found items may be subject to a $70 HANDLING & SHIPPING CHARGE. *

Clear

Initial here

Hidden Field

Please include photos if making a claim for transit damage or cosmetic damage.

PRODUCT DETAILS

Enter all Product Details here: *Serial numbers are required for Music Tech and Pro Audio

QUANTITY:	ITEM NO:	SERIAL NO:	RETURN REASON:	AUSTRALIS INVOICE NO:

UPLOAD SUPPORTING IMAGES - Up to 4 images. No large files/videos please

Please do not upload large files e.g. videos. If required please include any links to videos or audio files in the section above.

IS REPLACEMENT REQUIRED ASAP?

I require a replacement to be invoiced and dispatched ASAP

A new item will be invoiced and dispatched as soon as possible.
Upon inspection and approval of the faulty item, credit will be applied to the item being returned.

ADDITIONAL NOTES (please provide any additional details in relation to returned products)

IMPORTANT, PLEASE READ & INITIAL

I acknowledge that we have tested or been witness to testing of this unit. No-fault-found or voided warranty items may be subject to assessment and return shipping fees. *

Clear

Initial Here

WEIGHT AND DIMENSIONS

Please ensure that these fields are completed accurately. Your RA no. cannot be issued without this information.

Enter all dimensions here for return carton here

	QUANTITY	WEIGHT (kg)	LENGTH (cm)	WIDTH (cm)	HEIGHT (cm)

Enter dimensions for any additional cartons here

	QUANTITY	WEIGHT (kg)	LENGTH (cm)	WIDTH (cm)	HEIGHT (cm)

COLLECTION ADDRESS (if pickup is required)

SAME AS STORE ADDRESS

COLLECTION ADDRESS (if required & different to store address)

Street Address Address Line 2 City State / Province / Region Postal / Zip Code

DECLARATION (must be filled in)

I will ensure that the item is packed securely and understand that Australis Music will not be held responsible for any damages or losses sustained in transit if it is deemed that the item was packaged inadequately. I am sending the item to you at my own risk , and no additional items will be packed with it.

NAME *

DATE *

DD / MM / YYYY

Signature *

Clear