*Not for Murder Mystery ticket exchanges. Please call 717-665-7021.*

Please review the Ticket Exchange Policies to be sure your request meets the qualifications before submitting.

Approved Exchange Requests will be processed and an email confirmation with new ticket links sent to the associated box office account email.

Exchange requests will be reviewed in the order they were received. If the date sells out prior to the review, the exchange request will NOT be honored.

Outdoor Event Ticket Exchange Policies

Tickets are non-refundable.

Discounts and special offers cannot be applied retroactively to tickets that have already been purchased.

Following the World Health Organization's declaration on May 5 to the end the COVID global health emergency and the Public Health Emergency (PHE) expiring on May 11, 2023, the ticket no-refunds policy is being upheld in cases of positive Covid testing. Tickets may be exchanged per the Ticket Exchange Policy if applicable.

Exchange Requests must be made via the Ticket Exchange Request Form or the online Box Office Help Request. The order number and new date must be provided at the time of request.

Exchange Requests will be reviewed during Box Office hours, Mon-Fri, 9AM-4PM.

Discounted tickets for early season dates of Aug 15 - Sept 13 cannot be exchanged for peak season dates beginning September 19. The final weekend for early season discounted ticket exchanges is Sept 12-13. Early season (Aug 15-Sept 13) discounted tickets will not be "upgraded" to peak season tickets (Sept 19 - Oct 25) by paying the difference in ticket prices.

Exchanges cannot be made into a sold-out performance day.

Exchange Requests will not be honored after the date appearing on the tickets.

Tickets do not transfer from one year to another.

Tickets are void after the date appearing on the ticket. Unused, expired tickets are void.

Exchanges will not be made from one Mount Hope event to another.

Outdoor Events at Mount Hope are rain or shine events. Exchanges will not be made due to weather.

Tickets obtained with a Faire Subscription are subject to all Ticket Exchange Policies.

Tickets do not transfer from one year to a future year.

Unused expired tickets are null and void.

Complimentary Tickets cannot be exchanged.

Approved Exchange Requests will be processed and an email confirmation with new ticket links sent to the associated box office account email.