VA Profile -- Deny De La Cruz
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Deny's background, while also demonstrating his writing skills...
"My journey within the BPO industry started in 2014. I first started as a customer representative for different US-based telecom companies such as Boost Mobile, Sprint and AT&T. We were highly trained to navigate different tools and references to ensure we provide the best experiences to each of our clients.
After a while, I had the opportunity to work with Airbnb which was a growing platform back then. I was part of the pioneering batch for the Philippine Site and was promoted to be a Case Manager in less than a 3-month tenure. I've been with the company for 2 years.
My experiences and expertise has opened a new gateway to a more favorable opportunity. I was offered to work from home on behalf of a client who was starting up a hospitality business based on Miami. Part of my role was to manage different platforms such as Airbnb, Booking.com, Expedia, Hotels.com and such. I set appointments for cleaners, maintenance teams and property managers. In addition, we reach out to each of our guests through phone, SMS and e-mail to relay important information such as detailed Check-In instructions. We offer 24/7 support to ensure they'll have an awesome stay.
Winberg Hospitality has started with 3 properties with 50 units way back 2018. In the first quarter of 2020, we have already acquired 14 properties and we were managing about 300 units. Unfortunately, the Covid19 Pandemic has greatly affected the tourism industry not only in Miami but worldwide. Properties were forced to close and our operations have been shut down until further notice."
