• VA Profile - Manuel Magadia

    Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Manuel's background, while also demonstrating his writing skills...


    I’m a progressive individual with more than 15 years of work experience in the BPO industry.

    As a Collection Specialist for one of the largest wireless carriers in the United States, we assist personal and business accounts in resolving their overdue bills. We analyze and prepare repayment agreements for customers while protecting the company’s financial assets. My experience as a Collection Specialist helped me to listen attentively, developed my empathy skills, honed me to negotiate effectively, and provided me an extensive knowledge on handling different customers effectively.

    I also worked as a Customer Service Representative for one of the top loyalty program airlines in the United States for more than 7 years. We create frequent flyer accounts, provide exclusive offers and rewards to our passengers. I learned to cope with challenges and also develop a good habit of analyzing situations to come up with better solutions. I’m proud that working with Microsoft as a B2B Customer Support developed my analytical and systematic thinking. We’re engaged in creating a subscription for software developers, from small to medium non-profit/profit software businesses and Universities for Australian/New Zealand accounts. We helped them access their developer tools, cloud services and software, which is use for training/development and testing. We’re also in constant communication with new and existing clients via phone/chat/email and scheduled an appointment with a sales lead.

    Overall, I loved the experience from my past roles since it provided me the opportunity to learn different cultures, be self-sufficient, enjoy work, enhanced my skills and the patience in dealing with any customers. Observation, inspiration and determination are my foundation for success. These 3 keys led me to challenge myself daily, set goals and learn new skills to helped me do better at work. I aim to integrate my individualized approach to be a part of the business as it grows, build a longer client relationship, and increase revenue.