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ECS FIRST VISIT KERATIN CONSULT FORM
Endless Creations Salon | Gilbert / Chandler, Arizona
WELCOME | PAID PROFESSIONAL CONSULTATION REQUIRED - $45
Thank you for considering Endless Creations Salon for your Keratin Treatment.
Our professional consultation process allows Ms. CeCe to evaluate your hair's texture, condition, length, density, chemical history, and desired results before recommending the most appropriate Keratin Treatment and estimated service investment.
A one-time $45 consultation fee is required before your consultation enters professional review.
WHO SHOULD COMPLETE THIS CONSULTATION?
This consultation is required for new clients and existing ECS clients whose last completed appointment was 4 months or 16 weeks ago, whichever occurs first.
Clients who have reached this timeframe must book through the ECS First Visits Menu or select the appropriate Specialty or Premium Specialty Service.
This requirement ensures that your service recommendation reflects your current hair-care needs.
YOUR $45 GOES TOWARD YOUR FUTURE SERVICE
Your $45 professional consultation fee is nonrefundable. However, if approved, your fee will be credited toward your Keratin Treatment when your approved service is completed within 90 days of your consultation approval date, provided no chemical changes have occurred to your hair.
IMPORTANT: Any chemical treatments or alterations performed after consultation submission must be disclosed to ECS. Chemical changes may require a new professional assessment or consultation and may affect your original approval and service-credit eligibility.
HOW YOUR CONSULTATION WORKS
STEP 1 | COMPLETE YOUR $45 CONSULTATION PAYMENT
Choose ONE approved payment platform: Square, Booksy, or Vagaro.
Detailed payment instructions are provided in the next section.
Already paid? DO NOT PAY TWICE.
STEP 2 | COMPLETE YOUR CONSULTATION FORM
Answer all required questions and upload clear, current photographs of your hair.
STEP 3 | PROFESSIONAL REVIEW
Once your completed consultation form, required photographs, and $45 payment have been received and verified, please allow 2-5 business days for Ms. CeCe to complete your professional review.
Additional information, photographs, strand testing, or an in-person assessment may be required.
STEP 4 | RECEIVE YOUR QUOTE & SERVICE SUMMARY
Following review, you will receive your preliminary service recommendation, projected investment, preparation requirements, available appointment options, and next steps.
Please respond within 48 hours if you wish to accept an available appointment option. Unconfirmed options may be released.
Your appointment is reserved only after the applicable service payment or approved payment arrangement is completed and ECS issues written confirmation.
CONSULTATION COMPLETION TIME | 15-25 MINUTES
Set aside uninterrupted time to complete all required questions and upload clear, current photographs.
NEED MORE TIME? | SAVE & RESUME
A SAVE & RESUME option is available near the bottom of this form. You may save your progress and return later to finish your consultation.
If you've already paid the $45 consultation fee, you do not need to pay again when returning to your saved form.
IMPORTANT BOOKING INFORMATION
Purchasing a consultation does not guarantee service approval or reserve an appointment.
Final service recommendations and pricing depend on hair integrity, length, density, chemical compatibility, product usage, and treatment requirements.
ECS CLIENT SUPPORT
Joy | ECS Client Service Coordinator
Tuesday-Saturday | 8:00 AM - 4:00 PM Arizona Time
Textline: 480-485-4413
PAY YOUR $45 KERATIN TREATMENT CONSULTATION FEE
Please select ONE payment platform to complete your $45 professional consultation payment.
OPTION 1 | SQUARE - DIRECT PAYMENT
Copy and paste the following Square payment link into your browser:
https://square.link/u/WuBRro3f
OPTION 2 | BOOKSY
If you discovered ECS through Booksy, select Keratin Treatment Consultation | First Visit - $45 and complete your payment through Booksy.
OPTION 3 | VAGARO
If you discovered ECS through Vagaro, select Specialty Hair Transformation Consultations, then choose Keratin Treatment Consultation - $45 and complete your payment through Vagaro.
IMPORTANT | PAY ONLY ONCE
If you have already paid the $45 consultation fee through Square, Booksy, or Vagaro, DO NOT PAY AGAIN.
After payment, return to this form to complete your consultation and upload your required hair photographs.
Your consultation will enter professional review once ECS verifies your completed form and payment.
WHERE DID YOU COMPLETE YOUR $45 KERATIN CONSULTATION PAYMENT?
*
Square
Booksy
Vagaro
$45 KERATIN CONSULTATION PAYMENT VERIFICATION
Please text a screenshot of your $45 payment confirmation to the ECS Textline at 480-485-4413.
Required acknowledgment:
⬜ I confirm that I have sent my payment confirmation screenshot to the ECS Textline for verification.
PERSONAL INFORMATION
We are excited to have the pleasure of serving you and we appreciate you taking the time to answer our Consultation questions before your Keratin service with us.
What is your full name?
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First
Last
What is your email address:
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Confirm
What is your mobile phone number?
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Please provide the best number for consultation and appointment communication.
Confirm
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What is the age of the person receiving the Hair Smoothing (Keratin) service?
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Under 18
In my 20s
In my 30s
In my 40s
In my 50s
In my 60s
In my 70s
In my 80s
In my 90s and up
If the person receiving services is under 18, additional parent or guardian information and consent will be required.
If under 18, please list the client’s age and date of birth.
Optional - complete only if applicable.
If the client is under 18, a parent or legal guardian must provide consent.
I confirm that I am the parent/legal guardian or have authority to provide consent for this minor.
Not Applicable
How did you hear about Endless Creations Salon?
*
Google / Search Engine
Instagram
Facebook
TikTok
Yelp
Referral
Returning ECS Client
Other
If someone referred you to Endless Creations Salon, who may we thank for the referral?
Optional - complete only if applicable.
CURRENT CLIENT STATUS
Which best describes you?
*
⬜ FIRST VISIT / NEW CLIENT - I have never received services at ECS
⬜ ACTIVE CLIENT - My last completed ECS appointment was less than 4 months AND less than 16 weeks ago.
⬜ RETURNING ECS CLIENT | FIRST VISIT RESET - It has been 4 months OR 16 weeks since my last completed ECS appointment, whichever occurred first.
⬜ VISITING CLIENT / OUT-OF-TOWN NEW CLIENT
⬜ VISITING CLIENT / OUT-OF-TOWN RETURNING CLIENT
Visiting / Out-of-Town Client: Please list your current City and State
Optional - complete only if applicable.
If you want Ms. CeCe to travel to you for your Keratin Treatment service, please list your City, State, and Zip Code.
Optional - complete only if applicable.
I am scheduling a Keratin Treatment for:
*
Myself
My Child / Minor in My Care
Someone Else
Name of Person receiving Keratin service(s):
Optional - complete only if you are scheduling for someone other than yourself.
Gender Identity of the person receiving services
*
Male
Female
Non-Binary
Occupation of the person receiving services
*
Ex. Student, Retired, Nurse, etc.
UNDERSTANDING KERATIN (SMOOTHING) TREATMENTS
Keratin Treatments are designed to reduce frizz, improve manageability, smooth the hair, and reduce styling time. Results vary based on your natural texture, hair condition, chemical history, treatment selected, and home maintenance.
How long would you ideally like your Keratin Treatment results to last?
*
About 4–6 weeks
About 12–16 weeks
Up to 5 months
I’m not sure - I would like Ms. CeCe’s recommendation
A personalized recommendation and quote will be provided after review.
KERATIN RESULTS FOR TEXTURED & CURLY HAIR
Keratin Treatments can soften, smooth, elongate, or relax the natural curl pattern without permanently straightening the hair. The amount of curl reduction depends on your natural texture, treatment selected, and desired finish.
Which result best matches what you want from your Keratin Treatment?
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Maximum smoothness and straightness
Smooth hair with natural movement
Frizz control while keeping my curls or waves
Curl elongation and easier manageability
Reduced styling and blow-dry time
I’m not sure - I would like Ms. CeCe’s recommendation
REQUESTED KERATIN SERVICE
ECS offers several Keratin and smoothing systems. Your final treatment recommendation will be based on your hair texture, condition, chemical history, desired results, and treatment goals.
Do you already have a specific Keratin Treatment in mind?
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I would like Ms. CeCe to recommend the best Keratin Treatment for my hair
Keratherapy
Keratin Complex
Brazilian Blowout
Avlon Texture Release
Design Essentials STS
Silk Out Smoothing Treatment
Yuko Anti-Frizz
Express Keratin / Express Blowout
Other / I’m not sure
If you selected a specific treatment, please tell us why you are interested in that option.
Optional - complete only if applicable.
CLIENT BACKGROUND
How would you describe your ethnic or cultural background?
*
Black / African American
Asian
Hispanic / Latino
White / Caucasian
Multiracial
Middle Eastern / North African
South Asian
Prefer Not to answer
Other
CURL PATTERN ASSESSMENT
How would you describe your natural hair texture?
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Straight
Type 2 - Wavy
Type 3A - Loose Curls
Type 3B - Defined, Springy Curls
Type 3C - Tight Corkscrew Curls
Type 4A - Coily, Springy Curls
Type 4B - Zigzag / Coily
Type 4C - Tight Zigzag / Coily
I’m not sure
Describe your natural curl pattern in your own words (optional):
Optional
KERATIN TREATMENT GOALS & LIFESTYLE
Which results are most important to you? *
Select all that apply.
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Reduce frizz
Reduce styling and blow-dry time
Improve manageability
Smoother, sleeker hair
Maintain curls or waves with less frizz
Curl elongation
Improve curl definition
More versatility between straight and curly styles
Reduce the amount of heat needed for styling
Improve the overall look and feel of my hair
I’m not sure - I would like Ms. CeCe’s recommendation
Which lifestyle factors regularly affect your hair?
Select all that apply.
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Gym / frequent workouts
Swimming
Frequent travel
Humidity exposure
Frequent outdoor activity
None of the above
In your own words, what would you like your Keratin Treatment to help you achieve?
*
KERATIN TREATMENT HISTORY
Have you ever received a Keratin, Brazilian Blowout, or other smoothing treatment?
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Yes
No
I’m not sure
When was your most recent Keratin or smoothing treatment?
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Within the past 3 months
3-6 months ago
6-12 months ago
More than 1 year ago
Not Applicable - I have never received a Keratin or smoothing treatment.
I’m not sure
What treatment or brand was used, if known?
Example: Brazilian Blowout, Keratherapy, Keratin Complex, Texture Release, etc.
Optional - complete if known
Where was the treatment performed?
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Professional salon
At home / DIY
By a friend or non-salon provider
Not Applicable - I have never received a Keratin or smoothing treatment.
I’m not sure
How would you describe your results?
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I loved the results
Results were okay
Treatment did not give me the results I wanted
My hair became too straight
My curls became looser than I wanted
I experienced dryness or damage
I experienced breakage
Not Applicable - I have never received a Keratin or smoothing treatment.
Other
Tell us anything else about your previous Keratin or smoothing experience.
Optional comment:
CURRENT HAIR CONDITION
What are you currently experiencing with your hair?
Select all that apply.
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My hair feels healthy overall
Dryness or dullness
Frizz
Breakage
Brittleness / fragile strands
Split or damaged ends
Heat damage / altered curl pattern
Excessive shedding
Thinning or reduced density
Tangling / knotting
Matting
Oily hair or scalp
Limp or weakened curls
Transitioning between natural and chemically treated hair
Difficulty managing or styling my hair
I'm not sure
Other
If you selected breakage, damage, thinning, shedding, or another hair concern, please tell us more.
If known, include where you notice the concern, when it began, what may have caused it, and what you are currently doing to care for it.
Optional - complete only if applicable.
CHEMICAL & SMOOTHING HISTORY
We are looking for length, condition, texture and previous chemicals in the hair. Be as honest and thorough as possible to prevent any adverse reactions to this Keratin service.
Have you had any chemical services on your hair within the past 5 years? *
Select all that apply.
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No chemical services
Permanent hair color
Demi-permanent color
Semi-permanent color
Highlights / blonding / balayage
Relaxer
Texturizer
Permanent wave / curly perm
Japanese Hair Straightening / thermal reconditioning
Keratin / smoothing treatment
At-home or box chemical service
I’m not sure what was used
Other
Please list the approximate date of your most recent chemical service and what was done.
If you selected No chemical services, this question can be skipped.
PERMANENT STRAIGHTENING HISTORY
When was your hair last permanently or chemically straightened?
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Never
Within the past 3 months
3-6 months ago
6-12 months ago
1–2 years ago
More than 2 years ago
I’m not sure
If your hair was permanently straightened, what service or product was used?
Example: Relaxer, Texturizer, Japanese Hair Straightening, at-home straightening system, or unknown.
Optional if not applicable.
Why we ask: Previous chemical services can remain present on the hair even after significant new growth. Knowing your chemical history helps Ms. CeCe evaluate compatibility, minimize unnecessary overlap, and determine the safest Keratin Treatment approach.
CUT & TRIM HISTORY
When was your last haircut or trim?
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Within the past 4 weeks
1-3 months ago
4-6 months ago
7-12 months ago
More than 1 year ago
I have never had my hair professionally cut or trimmed
I’m not sure
Are you currently concerned about your ends or haircut shape?
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No
Yes - split or damaged ends
Yes - uneven ends
Yes - my hair needs shaping
Yes - I would like Ms. CeCe’s recommendation
HAIRLINE, THINNING & HAIR LOSS
How would you describe your current hairline and overall density? *
Select all that apply.
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Hairline and density appear healthy
Thinning at the temples or edges
Thinning at the crown
Thinning throughout the hair
Noticeable areas of hair loss
Receding hairline
Excessive shedding
I’m not sure
If you selected thinning, hair loss, or excessive shedding, please tell us more.
Optional - include where you notice it, approximately when it began, and whether you are currently receiving treatment or professional care for it.
HAIR MAINTENANCE HISTORY
SHAMPOO:
How often do you shampoo your hair?
*
Daily
Once per week
Every 2 weeks
2-3 times per week
Once per month
Less than once per month
Other
CONDITION:
What type of conditioning do you typically use?
Select all that apply.
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Rinse-out conditioner
Deep conditioner without heat
Deep conditioner with heat or steam
Leave-in conditioner
Protein / strengthening treatment
I do not regularly condition my hair
Other
When was your most recent protein, bond-repair, or strengthening treatment?
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Within the past month
1-3 months ago
More than 3 months ago
I do not use these treatments
I’m not sure
Other
If known, what product or brand was used?
Optional
How often does your hair become tangled or knotted?
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Rarely / Never
Occasionally
Frequently
Almost always
CURRENT SCALP HEALTH
Are you currently experiencing any scalp concerns?
Select all that apply.
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No current scalp concerns
Itching
Flaking / dandruff
Tenderness or sensitivity
Redness or irritation
Sores, scabs, or open areas
Excessive oiliness
I am not sure
If you selected a scalp concern, please tell us more.
Optional - include how long you have noticed it and whether you are currently treating it.
CURRENT HAIR LENGTH
LENGTH:
When stretched, approximately where does the longest section of your hair fall?
Choose the option that comes closest. Ms. CeCe will verify your length during consultation review.
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Very Short - under 4 inches
Above Chin / Nape
Chin to Mid-Neck
Below Mid-Neck to Above Shoulder
Shoulder Length
Below Shoulder
Shoulder Blade
Below Shoulder Blade
Bra-Line
Below Bra-Line
Waist Length
Tailbone Length or Longer
I'm not sure
Keratin Treatment Minimum Length
Hair should generally be at least 4 inches long for this service.
Want a more precise estimate?
Stretch the longest section of your hair and measure from the scalp to the ends.
CURRENT HAIR DENSITY
DENSITY:
What is your approximate Hair Density?
*
LOW DENSITY - 0–3 inches
MEDIUM DENSITY - 3.5–5 inches
HIGH DENSITY - 5.5–8 inches
EXTRA HIGH DENSITY - 8.5–11 inches
ULTRA HIGH DENSITY - 11.5–14 inches
EXTREME HIGH DENSITY - 14.5–17 inches
MAXIMUM HIGH DENSITY - 17.5–20 inches
OVER 20 INCHES
I'm not sure
Gather your hair into one ponytail and use a flexible measuring tape to measure around the ponytail.
KERATIN PRODUCT USAGE & PRICING
Your Keratin Treatment includes a standard professional solution allowance based on the treatment system selected.
The amount of solution required varies according to hair length, density, texture, porosity, and treatment requirements.
ADDITIONAL KERATIN SOLUTION
Additional ½ oz: $25
Additional 1 oz: $50
If your hair requires product beyond the standard allowance, an additional solution charge may apply.
Final product usage is determined during the Keratin Treatment application. Any additional solution charges will be calculated based on the amount of product actually required.
KERATIN MAINTENANCE
How often would you ideally like to maintain or repeat your Keratin Treatment?
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Every 6-8 weeks
Every 3 months
Every 4 months
Every 5-6 months
Only as needed
I’m not sure - I would like Ms. CeCe’s recommendation
Keratin Treatment longevity varies by treatment system, hair type, lifestyle, and home maintenance. Ms. CeCe will recommend an appropriate maintenance schedule based on your selected treatment.
KERATIN & COLOR
Keratin and color services may require specific timing depending on the type of color used. Lightening services such as highlights, blonding, or balayage may need to be scheduled separately from your Keratin Treatment.
Is any part of your hair currently color-treated?
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No - my hair is currently its natural color
Yes - semi-permanent color
Yes - demi-permanent color
Yes - permanent color
Yes - highlights / blonding / balayage
Yes - multiple types of color
I’m not sure
Was your most recent color service performed:
*
By a licensed professional
At home / DIY / box color
By a friend or non-licensed provider
I’m not sure
Not applicable - no color
Are you interested in adding a color service to your Keratin Treatment appointment?
*
No
Yes
I’m not sure - I would like Ms. CeCe’s recommendation
If yes, which color service are you interested in?
*
Semi-Permanent Color
Demi-Permanent Color
Permanent Gray Coverage
Permanent Hair Color
Toner / Gloss
Highlights
Blonding
Balayage
Not Applicable - I am not requesting a color service.
Other / I’m not sure
If you are requesting a color service, please briefly describe your current hair color and the color you would like to achieve.
Please include:
What color is your hair now?
What color would you like to achieve?
HEAT & YOUR HAIR
Do you believe your natural hair texture has been altered or damaged from frequent heat styling?
*
Yes - I believe I have heat damage
No - my natural texture appears intact
I’m not sure
How often do you straighten, flat iron, or use heat on your hair?
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Daily or almost daily
Several times per week
About once per week
Every 2-4 weeks
Occasionally
Rarely / Never
CURRENT HEALTH
Are you currently pregnant or have you given birth within the past 12 months?
*
Yes
No
Prefer not to answer
Have you had surgery requiring general anesthesia within the past 12 months?
*
Yes
No
Prefer not to answer
Do you have any known allergies or sensitivities that may be relevant to your hair, scalp, skin, or salon service?
*
No known allergies or sensitivities
Yes
I’m not sure
Are you currently taking any medications that may affect your hair, scalp, skin, shedding, or sensitivity?
*
No
Yes
I'm not sure
Prefer not to answer
If yes, please list the medication(s) or anything you feel Ms. CeCe should know.
Optional - complete only if applicable.
Optional - complete only if applicable.
SUBMIT CURRENT PHOTOS
IMPORTANT: Current photos are required to help Ms. CeCe evaluate your hair and prepare the most accurate preliminary quote possible. Outdated or unclear photos may result in changes to your service recommendation or final pricing.
Upload a current FRONT photo of your hair.
Photo should clearly show your hair from the neck up.
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Add File
Upload a current RIGHT-SIDE photo of your hair.
Photo should clearly show your hair from the neck up.
*
Add File
Upload a current LEFT-SIDE photo of your hair.
Photo should clearly show your hair from the neck up.
*
Add File
Upload a current BACK photo of your hair.
Photo should clearly show your hair from the neck up.
*
Add File
Upload up to 3 inspiration photos showing the Keratin Treatment result you would like to achieve.
Choose photos that best represent your desired smoothness, curl pattern, or finished look.
*
Add File
IN-SALON PHOTO & VIDEO DOCUMENTATION
Photos and/or videos may be taken during your appointment to document your hair condition, progress, and treatment results.
ECS may also use non-identifiable hair photos or videos for educational, portfolio, website, or promotional purposes. Your face will not be shown without separate consent.
KERATIN TREATMENT SCHEDULING
Keratin Treatment services are generally available Wednesday through Saturday.
Please provide your preferred appointment days, times, and scheduling timeframe in the Client Availability section below.
Appointments outside regular service days or hours may be available as Convenience Appointments and may require an additional convenience fee.
CLIENT AVAILABILITY
When would you ideally like to schedule your Keratin Treatment?
*
As Soon As Possible
This Week
Next Week
Within the Next 2–3 Weeks
Sometime This Month
Next Month
Flexible / No Preference
Add Me to the Waitlist if an Earlier Appointment Becomes Available
What time of day works best for your Keratin Treatment?
*
Morning
Late Morning
Early Afternoon
Late Afternoon
Early Evening
No Preference
Which days work best for your Keratin Treatment?
Select all that apply.
*
Tuesday - Limited Off-Day Availability
Wednesday
Thursday
Friday
Saturday
Sunday / Monday - Convenience Appointment
No Preference
KERATIN CONVENIENCE APPOINTMENTS
Appointments outside regular Keratin service days or hours may be available for an additional Convenience Fee.
Early Bird: Before 9:00 AM - $45
Night Owl: After 6:00 PM - $45
Sunday / Monday: Limited Availability - $75
Are you interested in a Convenience Appointment if regular availability does not work for you?
*
Yes
No
Maybe - please include available options in my Quote & Summary
Which Convenience Appointment option(s) would you consider?
Select all that apply.
*
Early Bird
Night Owl
Sunday / Monday
No Preference
SPECIFIC APPOINTMENT REQUESTS:
Do you have a specific date, time, or scheduling restriction you would like ECS to consider?
Optional - list any specific dates, times, or restrictions that may help us identify the best appointment options.
ECS will review your preferences and provide available appointment options with your personalized Quote & Summary.
PAYMENT & RESERVATION REQUIREMENTS
To reserve your Keratin Treatment appointment, the required payment, eligible Hold My Spot Deposit, or approved payment arrangement must be completed before booking is confirmed.
Completing this consultation, receiving a Quote & Summary, or selecting a preferred payment pathway does not reserve an appointment.
Your personalized Quote & Summary will include your estimated service investment, appointment options, payment requirements, reservation deadline, and next steps.
HOLD MY SPOT DEPOSIT ELIGIBILITY
The $95 Keratin Hold My Spot Deposit is available only to eligible Active ECS Clients whose last completed appointment was less than 4 months AND less than 16 weeks ago.
Clients who have reached 4 months or 16 weeks since their last completed ECS appointment, whichever occurs first, must follow the First Visit Reset requirements and select the appropriate New Client / Alternative Payment Option.
The $95 deposit is applied toward your approved Keratin Treatment. Any remaining balance is due according to your personalized Quote & Service Summary.
IMPORTANT: The $95 Keratin Hold My Spot Deposit is separate from the $45 professional consultation fee. Follow the payment requirements provided in your Quote & Summary to avoid duplicate or incorrect payments.
SELECT YOUR PREFERRED PAYMENT PATHWAY (Required)
Please select the payment option you would prefer to use if you move forward with your Keratin Treatment.
Your selection helps ECS prepare the correct payment instructions, links, and deadlines in your personalized Quote & Summary.
ACTIVE ECS CLIENTS | LAST COMPLETED VISIT LESS THAN 4 MONTHS AND LESS THAN 16 WEEKS AGO
*
⬜ $95 Keratin Hold My Spot Deposit - Remaining balance is due according to your personalized Quote & Summary.
Not Applicable - I am using a New Client / Alternative Payment Option
NEW CLIENT / RETURNING CLIENT / ALTERNATIVE PAYMENT OPTIONS
*
Not Applicable - I am using the Active Client Hold My Spot Deposit option
⬜ Pay in Full (Zelle) | Full quoted amount due by the reservation deadline.
⬜ Afterpay (Pay in 4) | Split eligible service costs into 4 interest-free payments.
⬜ PayPal Pay in 4 | Divide eligible service costs into 4 payments.
⬜ Shop Pay Installments | Use an eligible installment option when available.
⬜ Cherry Pay | Apply for flexible installment payments.
⬜ Card on File - Scheduled Payment Arrangement | Set up approved scheduled payments using a card kept securely on file.
⬜ ECS FLEX PAY - Custom Flexible Payment Arrangement | Request a customized payment arrangement for your service investment. Setup and approval are required before appointment confirmation.
KERATIN PAYMENT & DEPOSIT INSTRUCTIONS
If you are eligible for the $95 Keratin Hold My Spot Deposit, use the approved ECS deposit link below:
Keratin Hold My Spot Deposit:
https://bit.ly/keratherapydep
If ECS instructs you to complete a separate payment form, use:
ECS Payment Form:
https://bit.ly/ECSPMTFORM
After payment, please send your confirmation screenshot to the ECS Textline at 480-485-4413.
Deposit Policy: Keratin Treatment deposits are non-refundable and non-transferable and are applied toward your reserved service.
PAYMENT PATHWAY ACKNOWLEDGMENT
Please confirm your understanding of the Keratin Treatment payment and reservation process.
⬜ I understand that selecting a preferred payment pathway does not reserve an appointment.
⬜ I understand that my Quote & Summary will provide my payment amount, instructions, and reservation deadline.
⬜ I understand that my appointment is confirmed only after the required payment, eligible deposit, or approved payment arrangement is completed and ECS issues my confirmation.
⬜ I understand that applicable Keratin Treatment deposits are non-refundable and non-transferable and are applied toward my reserved service.
PREPARING FOR YOUR KERATIN TREATMENT
If your appointment is confirmed, please follow the preparation instructions provided with your Quote & Summary and appointment confirmation.
- Clean Hair: Shampoo 1-3 days before your appointment unless instructed otherwise.
- Minimal Product: Avoid heavy oils, butters, gels, waxes, or buildup.
- Detangle: Hair should be reasonably detangled from roots to ends.
- Trim / Haircut: Ms. CeCe may recommend a trim or haircut if needed.
- Dress Comfortably: Keratin services may take several hours.
- Food & Beverages: You may bring a light snack or meal.
- Home Maintenance: Professional aftercare products may be recommended.
Important: Preparation requirements may vary by Keratin system. Follow the instructions provided for your recommended treatment.
KERATIN TREATMENT WAIT TIME
Post-treatment washing instructions vary by Keratin system.
Some treatments allow same-day or next-day washing, while others may require a 24–72 hour wait.
Ms. CeCe will provide the exact aftercare instructions for your recommended treatment.
KERATIN TREATMENT DURATION & LONGEVITY
Keratin Treatment appointments typically take 2–4+ hours, depending on hair length, density, condition, and treatment selected.
Results may last approximately 4 weeks to 5 months, depending on the Keratin system, hair type, lifestyle, and home maintenance.
KERATIN TREATMENT FINAL PAYMENT
Any remaining balance and applicable additional product or service charges are due on the day of your appointment, unless otherwise stated in your personalized Quote & Summary.
KERATIN TREATMENT CANCELLATION POLICY
Cancellations, appointment changes, or rescheduling requests must be made at least 48 hours before your scheduled appointment time.
Requests made within the 48-hour cancellation window are subject to applicable ECS cancellation and payment policies.
KERATIN TREATMENT LATE ARRIVAL POLICY
Arrivals 15+ minutes late may incur a late fee. Arrivals 20+ minutes late may require rescheduling.
CANCELLATION & LATE ARRIVAL ACKNOWLEDGMENT
I have read and agree to the ECS Keratin Treatment Cancellation and Late Arrival Policies.
*
⬜ I Agree
KERATIN TREATMENT ACKNOWLEDGMENT & RELEASE
I understand that Keratin Treatment results, maintenance, pricing, and service recommendations may vary based on my hair condition, history, density, length, and treatment selected.
I confirm that the information provided in this consultation is accurate and complete to the best of my knowledge.
Today's Date
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