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Post Travel Feedback Survey
Welcome home!
I would love your thoughts on your recent trip and my services.
Please let me know by answering these questions that will help me improve my services.
Person completing the survey:
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First
Last
Which trip are you completing this survey for?
Ex: Hawaii trip October 2019
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TRIP EXPERIENCE:
Overall, how would you rate this travel experience?
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Click on the star rating for this trip
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Below Expectations
Matched Expectations
Above Expectations
How well did this vacation meet your expectations?
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Before going on this trip, I wish I had known...
Likes and Dislikes
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What did you LIKE about this travel experience?
What did you DISLIKE about this travel experience?
Please share comments about your hotel/resort or cruise ship.
*
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Please rate the following on a scale from 1 to 5
(1 being LEAST and 5 the MOST)
Planning/Booking Process:
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1
2
3
4
5
How would you rate the PLANNING process for this trip?
1
2
3
4
5
Pre-Purchase Communication with agent?
1
2
3
4
5
How would you rate the BOOKING process for this trip?
1
2
3
4
5
Post-Purchase Communication with agent?
1
2
3
4
5
How was your Pre/Post Trip Support overall experience?
1
2
3
4
5
How satisfied are you with my ability to provide clear answers to your questions for this trip?
1
2
3
4
5
Compared with travel services you may have received from other companies, how would you rate the QUALITY of my services?
1
2
3
4
5
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AGENCY SERVICES:
Services:
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Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
This agency responded promptly to our requests
Our agent was courteous and professional
Our agent was knowledgable about the product/destination
Our agent explored several options and offered the best package customized to my needs
Our itinerary was accurate and thorough
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Do you have any suggestions to improve my services?
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Would you recommend The Travel Cove to friends, family, or colleagues?
Recommendation:
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Not likely
1
2
3
4
5
 
Definitely
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Are you considering another trip in the future? List when and where you would like to travel to next and I'll notify you of any special offers I hear about.
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I realize that you have many options with booking your travel and I truly appreciate the opportunity to work with you. I hope you will keep me in mind the next time you plan to travel or if you have friends or family who are planning to travel. I truly appreciate your referrals!
Thank you for completing this survey! If you will, please leave a review on my Google Business and FaceBook pages.
Thank you!
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