Contact Us - General Questions
This form is not for making, changing, canceling or updating a utility locate request. Any info listed here for any locate request will not be processed. For locate information contact our call center directly by dialing “811” or 1-800-632-4949 Monday through Friday 7am to 7pm. One of our call center representatives will be happy to assist you.
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    (phone number is not required)
  • North Carolina 811 does not mark utility lines. NC 811 is a call center that collects your excavation information and transmits it to our member facility operators in the area of your excavation. Those operators then employ a locating service to come mark your underground lines. The 811 service is free to you because the facility operators pay NC 811 to help protect their buried utilities.