VA Profile - Maricris Escorido
Writing Sample >>> The following is an unedited writing sample. This will help you to better understand Maricris' background, while also demonstrating her writing skills..
"I started my career in the customer service industry as a customer service and sales specialist in a telecommunications company, Comcast/Xfinity, where I handled three lines of business such as cable, Internet, and home phone service. I was tasked to answer at least 60 inbound calls per shift. I was responsible for explaining customers’ monthly bills, processing payments, issuing refunds and credits, updating account information, processing orders, and upselling.
Aside from taking calls, I was also a Subject Matter Expert (SME). As an SME, I supervised and trained new hires during their nesting period. What I loved about my role is how I learned a lot about elevating the customer experience. Actively listening to the customers, acknowledging the customer’s needs, empathizing with the customers’ feelings, and promoting service value are just some of the important things I learned.
After a few years, I moved to another telecommunications company, T-Mobile, where I became a part of the Team of Experts. As an Expert, I was also responsible for taking at least 60 inbound calls per day, assisting customers with their billing, technical, and service issues. I was also offering ongoing promotions and upselling mobile services. This was a challenging role because aside from the customer service skills, I also learned to multi-task and be more independent, especially when guiding the customers in troubleshooting. I loved how unpredictable yet fulfilling this role is.
Recently, I was working as a customer service specialist in an eyewear company, where I assist customers via chat and email service. I helped customers by checking the status of their orders, providing frame recommendations, processing returns and refunds, and evaluating warranty claims. I was also responsible for making outbound calls to verify customers’ eyeglass prescriptions and lenses.
I have always believed that customer service is the lifeblood of any business as it echoes the values and character of the company. Knowing this, I can say that in all the years that I have been in this industry, I have always been passionate and dedicated. I even received several awards and recognitions for performing exemplary customer service and sales rate. I am extremely excited to bring that passion to your company."
