Contact Joana's World using the form below.

CANCELLATIONS:

We do not accept cancellation requests through this form. If you wish to cancel your subscription, please use the self-service feature here:

https://www.joanasworld.com/members/member

If for any reason you are unable to login or cancel via the member account dashboard, ClickBank handles all of our billing concerns and can help you. You can find their information in the email they provided during your signup, or, if you cannot find the email, you can also reach them using the following information:

ClickBank Customer Service Representatives are available by telephone and chat though our online portal located at www.clkbank.com.

• Their toll-free telephone number for U.S. residents is 1-800-390-6035.
• Non U.S. residents may reach them at 1-208-345-4245.
• Chat with an agent using the chat window at https://www.clkbank.com.
• Or send them an email with more details to: cs@clickbank.com

TROUBLESHOOTING:

If you are having difficulty to activate the guides in the addon, please be sure that you've followed the instructions. Visit the addon section at:

https://www.joanasworld.com

You can find information about installing the addon AND the guide files here. You must install the addon plus any guides relevant to the version of the game you're playing. For example, TBC also requires Classic Era guides if you will be leveling from 1-60.
  • If you don't receive a response, we probably can't reach you at your primary email. Give us another way to reach you. This alternate email will only be used to respond to your support requests.
  • Note: The Joana's Guides addon is designed to work only with the latest official World of Warcraft clients. We cannot provide support for private servers.

    * Support for Classic Mists of Pandaria is limited to leveling zones in Outland and Northrend until updated guides to support Cataclysm and Mists of Pandaria leveling are made available for release. The 1-60 Classic Era leveling experience doesn't apply to Cataclysm and later expansions.
  • Check https://www.joanasworld.com/addons.php to confirm that you have the latest version of the addon installed.
  • A screen shot of the issue you are experiencing can speed up the process of troubleshooting.