Privacy Policy for H2OScore

Effective Date: 1/1/25

H2OScore (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the H2OScore mobile application (the “App”) and related services (collectively, the “Service”). By using the Service, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect certain information when you use the Service. The types of information we collect include:

1.1 Personal Information
• Account Information: When you create an account, we may collect your name, email address, and password.
• Contact Information: If you contact us for support, we may collect your email address and the contents of your message.

1.2 Non-Personal Information
• Device Information: We collect information about the device you use to access the Service, such as the device type, operating system, and app version.
• Usage Data: We collect data about how you use the Service, such as scan history, features accessed, and time spent on the App.
• Location Data: If you allow it, we may collect approximate location data to provide localized water quality reports.

1.3 Water Reports and Scans

When you scan a water product, we may collect and process the product information and associate it with your account.

2. How We Use Your Information

We use the information we collect for the following purposes:
• Provide the Service: To deliver water quality reports and related insights.
• Improve the Service: To understand how users interact with the App and make improvements.
• Communication: To send you updates, respond to your inquiries, and provide customer support.
• Marketing and Promotions: To notify you about new features, updates, or promotional offers (you can opt out).
• Compliance: To comply with applicable laws and protect the rights and safety of H2OScore, its users, and others.

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

3.1 With Service Providers

We may share information with third-party service providers who assist us in operating the Service (e.g., cloud storage, analytics, payment processing).

3.2 For Legal Reasons

We may disclose information if required to do so by law or if we believe it is necessary to:
• Comply with a legal obligation.
• Protect our rights, privacy, safety, or property, or that of others.
• Prevent fraud or other illegal activity.

3.3 In Aggregated or De-Identified Form

We may share non-personal information in aggregated or de-identified form for research, marketing, or analytical purposes.

4. Your Choices

You have the following rights regarding your information:

4.1 Access and Update

You can access and update your account information directly in the App or by contacting us.

4.2 Opt-Out

You can opt out of receiving marketing emails by following the unsubscribe link in the email.

4.3 Delete Account

You can request the deletion of your account and associated information by contacting us at support@h2oscore.com.

4.4 Location Services

You can disable location services for the App in your device settings.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us at support@h2oscore.com, and we will take appropriate action.

7. Third-Party Links and Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your information.

8. Data Retention

We retain your information for as long as necessary to provide the Service or as required by law. If you request account deletion, we will delete your personal information, except as required by legal obligations.

9. International Data Transfers

If you access the Service outside [Insert Country], your information may be transferred to and processed in countries with different data protection laws. By using the Service, you consent to such transfers.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy in the App or through other communication methods. Your continued use of the Service constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us in the more tab.

By using H2OScore, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.