OPENING - Customer Service Shift Report
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  • Main Reception - Opening tasks

  • Incomplete Underway Complete
    Confirm your arrival to the DM by radio
    Collect main reception and level 1 keys from safe
    Turn on lights - Internal street, stadium, cafe
    Set up EFTPOS, keyboards/mouse (in bottom draws)
    Settle ALL 5 eftpos machines, keep settlement slips.
    Write pos number on settlement slips, staple together, place in black tray
    Restart device integrator on all computers
    Take empty till draws into phone room
    Confirm floats using counting machine - place float in till and take to corresponding pos
    Unplug counting machine
    Hide area closed stand behind white pole and put sign under POS 1
    Unlock all cupboards at reception
    Unlock forms drawer and cabinet
    Radio the DM, 5 minutes prior to opening, to get permission to open
    Confirm aquatic doors have been unlocked once approval is received to open
    Turn on music in the aquatics, level 1 admin and main reception areas
    Check Alerts / What's on
    Unlock Stadium Door

  • Main Reception - Post Opening tasks

  • Incomplete Underway Complete
    Logout of each POS, only login to one you are using
    Settle phone room eftpos machine, keep settlement slip
    Write phone room on slip, staple all slips together in order, place in black tray
    Open GymSales, MyWellness, The Vault and emails on every computer
    Open and read emails and check the calendar (check logged in as reception NOT rec1 etc.)
    Login to 'Teams' on each computer for the phones to work
    Open Metra Connector Manager
    Metra Connector Manager - Ensure 'Issue Options' is NOT ticked under View
    Turn on iPad and check battery - put on charge if needed
    Restock forms if required
    Clean out EFTPOS machines, checking that receipt paper isn't blocked up
    Tidy & stock up retail stands
    Top up receipt rolls in front cupboards
    Test doorbell volume
    Test phones volume
    WEEKEND - Stadium attendant checked in via radio when they arrived - 7am
    WEEKEND - Place 'Birthday Party' sign next to POS 1
    Ensure there are 7 settlement slips printed placed in the black tray
    Add stadium feedback iPad to stand and place on display at the bottom of the stairs. Put on low power & guided mode

  • Level 1 Reception - Opening Tasks

    If the Gym Instructor doesn't arrive please radio the Duty Manager to turn on the lights and music. Call the rostered Gym Instructor and if you are unable to reach them call the Health Club Team Leader.
  • Incomplete Underway Complete
    Bring keys, and black tub up from the phone room
    Conduct a radio test
    Set up keyboard, mouse and eftpos
    Open Gym Sales, Emails, MyWellness
    Log into The Vault and check Alerts / What's On
    Open and read emails and check the calendar
    Fill up prospect clipboards
    Take up wellness and stadium wristbands for the day
    Test phone volume
    WEEKDAYS Stadium Check- every 30 mins until 8am
    Restock all forms
    Level 1 keys to be placed in drawer throughout the day
    Logout of POS7 - MC to log themselves in