OPENING - Customer Service Shift Report
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  • Main Reception - Opening tasks

  • Incomplete Underway Complete
    Confirm your arrival to the DM by radio
    Turn on lights - Internal street, stadium, cafe
    Both CSO's to have radio with them
    Set up EFTPOS, keyboards/mouse
    Settle ALL eftpos machines, staple together then place slips in black tray
    Restart device integrator on all computers
    Confirm floats - place float in green banking bag, then in lunch bag. Get other CSO to escort to reception
    Turn on internal street & 3 lights
    Remove area closed signs - place in phone room
    Unlock all cupboards & doors at reception
    Unlock forms drawer and cabinet
    Radio the DM, 5 minutes prior to opening, to get permission to open
    Unlock aquatic entrance doors once you have received permission to open
    Turn on music in the aquatics, level 1 admin and main reception areas
    Check Alerts / What's on
    Unlock Stadium Door

  • Main Reception - Post Opening tasks

  • Incomplete Underway Complete
    Settle phone room eftpos machine, staple together then place slips in black tray
    Open Keepme, MyWellness and emails on every computer
    Open and read emails and check the calendar
    Login to 'Teams' on each computer for the phones
    Open Metra Connector Manager
    Metra Connector Manager - Ensure 'Issue Options' is ticked under View
    Metra Connector Manager - Ensure 'LNK001' is selected
    Turn on iPad and check battery - put on charge if needed
    Restock forms if required
    Clean out EFTPOS machines, checking that receipt paper isn't blocked up
    Restock retail if required
    Top up receipt rolls in front cupboards
    Ensure Level 1 and aquatic lost property is stored in 'Today's' cupboard
    Test doorbell volume
    Place contractor passes at reception
    SATURDAY - Place 'Birthday Party' sign next to POS 1
    SATURDAY - Remove 'Area Closed' sign from the courts
    SATURDAY - Check aquatic birthday party room
    SUNDAY - Remove the 'area closed' signs from courts
    SUNDAY - Put dirty towels in black tubs in AHU area for washing
    SUNDAY - Check reception first aid kit
    SUNDAY - Check aquatic birthday party room

  • Level 1 Reception - Opening Tasks

    If the Gym Instructor doesn't arrive please radio the Duty Manager to turn on the lights and music. Call the rostered Gym Instructor and if you are unable to reach them call the Health Club Team Leader.
  • Incomplete Underway Complete
    Unlock all cupboards & drawers
    Conduct a radio test
    Set up keyboard and mouse
    Open Keepme, Emails, MyWellness
    Log into staff pages and check Alerts / What's On
    Open and read emails and check the calendar
    Fill up prospect clipboards
    Take up wellness and stadium wristbands for the day
    WEEKDAYS Stadium Check- every 30 mins until 8am
    Restock all forms
    Complete CSO daily tasks
    Open messenger - chat bot