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OPENING - Customer Service Shift Report
Name
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First
Last
Day of Shift
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Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
Date of Shift
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MM
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Main Reception - Opening tasks
Incomplete
Underway
Complete
Confirm your arrival to the DM by radio
Turn off the PE Beam by double tapping your wristband on the scanner behind POS 1
Set up EFTPOS, keyboards/mouse and ipads (Take up Level 1
Turn on EFTPOS (Silver button)
Settle all tills in the facility and place slips in CX Coordinator's tray
Place POS 1 perspex back up
Confirm floats
Turn on internal street & 3 lights
Remove area closed signs
Radio the DM, 5 minutes prior to opening, to get permission to open
Unlock aquatic entrance doors once you have received permission to open
Turn on music in the aquatics, level 1 admin and main reception areas
Clean out EFTPOS machines, checking that receipt paper isn't blocked up
Log into staff pages on every computer
Check Alerts / What's on
Main Reception - Post Opening tasks
Incomplete
Underway
Complete
Unlock all cupboards & doors at reception
Unlock forms drawer and cabinet
Restock forms if required
Restock Speedo if required
Top up receipt rolls in front cupboards
Ensure Level 1 and aquatic lost property is stored in 'Today's' cupboard
Level 1 - Settle second EFTPOS computer
SATURDAY - Place 'Birthday Party' sign next to POS 1
SATURDAY - Remove 'Area Closed' sign from the courts
SATURDAY - Check aquatic birthday party room
SUNDAY - Tear and sort new aqua bands into box
SUNDAY - Remove the 'area closed' signs from courts
SUNDAY - Wash lost property towels
SUNDAY - Check reception first aid kit
SUNDAY - Check aquatic birthday party room
Level 1 Reception - Opening Tasks
If the Gym Instructor doesn't arrive please radio the Duty Manager to turn on the lights and music. Call the rostered Gym Instructor and if you are unable to reach them call the Health Club Team Leader.
Checkbox Grid
Incomplete
Underway
Complete
Removed 'Area Closed' sign from FFC
Unlock all cupboards & drawers
Conduct a radio test
Set up keyboard and mouse
Open Keepme, Emails, GymSales, MyWellness
Log into staff pages and check Alerts / What's On
Open and read emails and check the calendar
Fill up prospect clipboards
Take up wellness and stadium wristbands for the day
Restock all forms
Complete CSO daily tasks
Shift Notes
Note any visiting organisations/ schools and their attendance numbers