2020 ENGAGE311 Call for Presentations
Submission Deadline: August 30, 2019


We want YOU to present at ENGAGE311, May 18 - 20, 2020 in Fort Worth, Texas!

***Presenters receive 50% off their registration fee***

PLEASE NOTE THAT PRESENTATION SUBMISSIONS ARE FOR 311 AND CUSTOMER SERVICE CENTER EMPLOYEES ONLY.

IF YOU ARE A VENDOR AND WISH TO PRESENT AT ENGAGE311, PLEASE CONTACT AMBER WIENS AT AWIENS@CSWEEK.ORG FOR SPONSORSHIP INFORMATION.
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  • Need a presentation idea? Take a look at our suggested topics from attendee survey feedback:


    - How to Implement 311 / Getting Started
    - 311 Implementation Success Story
    - Virtual Call Center Tour
    - Best Practices and Standards
    - Community Engagement
    - Social Media
    - Employee Engagement, Retention and Morale
    - Disaster and Emergency Preparedness
    - Career Paths in the Customer Service Center
    - Managing in Stressful Circumstances
    - How to Coach and Train Different Personalities
    - Department Relationships and Partnerships
    - Lessons Learned
    - Training
    - Bridging the Gap Between 311 and Utilities
    - Remote Worker / Work From Home
  • If other, please describe.
  • PLEASE LIST ANY CO-PRESENTERS IF APPLICABLE

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