The product warranty term varies per product and will be clearly defined on the Original Packaging supplied with the product at the time of purchase. All products that were purchased with a "-R" designation or "Recertified" carry a 90-Day Limited Warranty.

The warranty covers ONLY the original purchaser of the product from an authorized NorChill Reseller.

You are responsible for any costs associated with returning the unit for repair.

NorChill will not under any circumstances be liable to anyone for any special, consequential, incidental, or other indirect damage of any kind, except where incidental or consequential damages are non-waivable as a matter of law.

If upon receipt of the defective unit NorCross determines that the defect is not covered under the NorChill Limited Warranty, NorChill will contact you about your repair options and associated costs.

A copy of the original sales receipt is required as the proof of purchase for warranty repairs. Make a copy of the receipt and keep it in a safe place or upload it to our secure servers by attaching it to this form below.
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  • Enter the model number or part number (P/N)
  • Every NorChill product has a production date code. On drinwkware it will be located on the original packaging. On coolers is will be located on the back of the NORCHILL tag connected to the carry strap on the side of the bag. The date of production is represented by three or four numbers (IE: 325, 1310).


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