EmailMe Form - Credit Representative Compliance Confirmation

Credit Representative Compliance Confirmation

Please carefully complete the below as it is the confirmation of your compliance requirements as an Authorised Credit Representative.

You should only need to do this once each year.

If you are unable to complete it right away, you can save your progress with the link at the bottom.

The latest PI Insurance Certificate of Currency will be emailed to you upon completion.

If you are new to Mortgage Australia, you still need to complete this. All questions have answers appropriate to new brokers. The form will help clarify your compliance requirements.

Name of Authorised Credit Representative who is making this declaration *
First Middle Last
Your Email *
The updated PI Insurance and your Compliance Confirmation will be emailed to this address.
Are you an individual Credit Representative only, or also the Director of a Corporate Credit Representative. *
I am an Individual Credit Representative only
I am also the Director of a Corporate Credit Representative (enter Pty Ltd Company Name below)
Individual Credit Representative Number *
To find your Credit Rep Number(s), go to the ASIC Professional Register - https://connectonline.asic.gov.au/RegistrySearch/faces/landing/ProfessionalRegisters.jspx?
Corporate Credit Representative Number *
To find your Credit Rep Number(s), go to the ASIC Professional Register - https://connectonline.asic.gov.au/RegistrySearch/faces/landing/ProfessionalRegisters.jspx?
FRAUD PREVENTION
We put this as the top section because it is so important. This is the most likely reason your broking career can be cut short.

Every year brokers lose their businesses and are not able to ever work in the finance industry again because they are not following the steps below.

Do not just tick the boxes. You must actually do everything stated here. This is to protect yourself, your career and your trails.
Click the image above to play our fraud prevention seminar.
What measures do you take to confirm client provided documents and information are accurate? *
I have watched the above video and I am applying these methods to prevent fraudulent applications and protect my career as a broker.
I understand that I have a responsibility to take reasonable steps to confirm the information I send to a lender is true. Specifically this is what is stated in the fraud video and Quick Compliance Guide. Failure to do so can lead to me losing my trail commissions and ability to operate as a broker. *
I have watched the above video and I am applying these methods to prevent fraudulent applications and protect my career as a broker.
I understand that client documentation provide by a referrer is not to be used as part of the loan application. Client information must be obtained directly from the clients, not a third party. *
I collect client information from the client. If something is provided to me by a third party, I will also obtain it directly from the client.
QED COMPLIANCE WEBINAR
Confirming you have watched the most recent QED Compliance Webinar.
Click the image above to play the compliance webinar recording.
Did you watch the Oct-2023 QED Compliance Webinar? *
Yes, I attended the live webinar.
Yes, I watched the recording .
RESPONSIBLE LENDING DECLARATIONS
Do you use only lender servicing calculators or do you use your own calculation, based on a fact find? *
Yes, I use my own calculator or one provided by my aggregator (such as FLEX or Salestrekker) in addition to lender calculators.
I have never submitted any loan applications with Mortgage Australia. When I do I will also always use my own/aggregator/Salestrekker/FLEX calculator as well as this is the requirement.
In some cases I have only used lender servicing calculators - in the future I will also always use my own/aggregator/Salestrekker/FLEX calculator as this is the requirement.
Are all necessary documents - specifically income verification and identification documents - included in your files in accordance with the standards required by your Licensee policies as described in the Quick Compliance Guide (linked below)? *
Yes, all documents are kept to the standard required by my Licensee.
I have never submitted any loan applications with Mortgage Australia, but I will do this for all future loan applications.
No, but in the future I wil adhere to the policies as clearly stated in the Quick Compliance Guide.
QED Quick Compliance Guide
Click image above to download the Quick Compliance Guide.
Are client Needs & Objectives clearly articulated in your Fact Find and Preliminary Assessment? *
Yes, I always ensure all Needs & Objectives are clearly articulated.
I have never submitted any loan applications with Mortgage Australia, but I will do this for all future loan applications.
No, but I realise this puts me at risk of not being able to prove I have acted in my client's Best Interests. I will ensure I clearly articulate Needs & Objectives for all future loans.
Do you have evidence on file of providing a Credit Guide to all clients? *
Yes, a Licensee approved Credit Guide has been provided to all clients.
I have never submitted any loan applications with Mortgage Australia, but I will do this for all future loan applications.
Not for all my loans, but as I understand this is a compliance breach I will ensure from now on that I will always provide a Licensee approved Credit Guide to all clients.
If you charge a fee-for-service, has every client been provided with a Credit Quote, which they have signed? *
Yes, that is the requirement.
I have not charged any fees-for-service.
I have charged fees but don't have a signed Credit Quote for every deal. I understand that this makes me vulnerable to regulator penalties and I will obtain and store a signed Credit Quote from all future applicants I charge a fee to.
I have charged fees to recoup clawbacks, even though doing this has been banned since January 2021. I realise this is illegal and creates the potential of criminal penalties and will not do so again.
Qualitatively, do you believe you are writing good business with your clients and acting in their best interests? *
Yes and I will strive to continue doing so. I am in line with the requirements explained in the BID Guidance document.
I have never submitted any loan applications with Mortgage Australia, but I will do this for all future loan applications.
No, but I will contact my licensee and undertake compliance training. I understand I am legally responsible for my activities as a Credit Representative.
Do all your files, for loans you have submitted to a lender, contain a signed Credit Proposal Disclosure document? *
Yes, all files contain copies of Licensee approved Credit Proposal disclosure documents, signed by the client before the application was lodged with the lender.
I have never submitted any loan applications with Mortgage Australia, but I will do this for all future loan applications.
Not for all my loans, but as I understand this is a compliance breach I will ensure from now on that I will always obtain and store a signed Credit Proposal before I submit a loan application to any lender.
Have you reviewed this document over the past 12 months? (it is recommended that you do so at least once a year).
QED - Quick Compliance Guide
This is available on the MAG Dashboard, QED website and Induction Emails.
Have you reviewed this documents over the past 12 months? (it is recommended that you do so at least once a year).
QED - BID Guidance
This is available on the MAG Dashboard, QED website and Induction Emails.
FOR ALL YOUR LOAN FILES LODGED WITH MORTGAGE AUSTRALIA OVER THE PAST 12 MONTHS, DID YOU:
All of the below will be verified in your annual file audits. This is your legal declaration that you are doing or will do these things.
Did you confirm all incomes the client stated they receive and checked all income documentation for irregularities? *
Yes I did. I am aware that if a lender receives fraudulent information in an application they will audit me and I will need to prove the steps I took to protect them from falsified income being involved in an application from me.
No, but I will ensure to do this on all my future loans because I am aware that the single greatest risk to my broking career is falsified income being submitted to a lender by me that I can't show I took reasonable steps to check.
I have not lodged any loans with Mortgage Australia in the last 12 months but I will always confirm income details are accurate to the extent of the resources available for me to do so.
By far, the number one reason brokers lose their broking careers is not verifying income that lenders find out later to be false. The lenders then investigate the income documentation to find errors on the documents or that they do not match bank statements. The lenders then terminate the broker causing them substantial difficulty in proceeding as a broker.
Do you have a signed Privacy Authority for every client you do a credit check on, dated before the credit check was performed? *
Yes, if I did any credit checks on clients.
No, I have not done any credit checks on clients.
Not in all cases. I will ensure from now on that I will always obtain and store a signed Privacy Authority before I do a credit check or pass client information to a lender.
Mortgage Australia's requirement in regards to the Privacy Authority is that you must provide a Privacy Authority to a client with the Credit Guide. However, you only need to get this signed if you will do a credit check on that client. We also include the Privacy Authority again in the Credit Proposal so it is signed before you submit it to a lender.
Did you complete the QED Client File Checklist (or you completed everything the Client File Checklist asks for)? *
Yes, for all loans. I understand as a broker I don't just need to provide the documents lenders ask for, I need to show I have acted in line with my Responsible Lending obligations.
I have not lodged any loans with Mortgage Australia in the last 12 months but when I do, I will include what the QED Client File Checklist asks for.
No, but I will ensure I will on my future loans. Annual file audits will check that I am doing so.
No, but I believe I am providing sufficient information to demonstrate I am meeting my responsible lending obligations. Annual file audits will check that I am doing so.
The QED Client File Checklist can be found on the QED website, MAG Dashboard and is also built into the Salestrekker EasyBroking Workflows and in Document Templates in Salestrekker.
Did you assess a client's living expenses to confirm their ability to afford loan repayments and, if necessary, also confirmed with the client that they would reduce their discretionary spending? *
Yes, for all loans and this is apparent from the records in my loan files.
I have not lodged any loans with Mortgage Australia in the last 12 months but will do this on my future loans.
No, but I will ensure I will on my future loans. I understand that if a client struggles to meet their loan repayments in the future, they may try and blame me and I want to be able to prove the steps I took.
Did you ensure loan product features of the loan you recommended matched the requirements and objectives of the borrower? *
Yes, as closely as I could with the loan options available to the borrower. I understand this is required to meet Best Interests Duty.
I have not lodged any loans in the last 12 months but I understand the important of searching loan options to try and find the ones that most closely match borrower requirements and eligibility.
No, but I will ensure it will on my future loans. Failure to do so could be construed as my not meeting Best Interests Duty.
Did you store copies of the client's identification in the loan files? *
Yes, its important that I can show I took proper steps to confirm the identity of my clients.
I have not lodged any loans with Mortgage Australia in the last 12 months. When I do, I will store copies of client's formal identification in my loan files.
No, but I will ensure I will on my future loans. I understand I am putting myself at risk if I can't prove I took steps to confirm the identity of my clients.
INFORMATION SECURITY
Have you shared any passwords that give access to client data (eg., FLEX, Salestrekker, online storage, etc). This includes with any support staff: *
No, only I use my passwords. If I have support staff, they have their own unique logins and passwords.
Yes, but I now know this is illegal and I will now change all my passwords. If any support staff access client data, I will ensure they have their own unique logins and do not login as me.
If you use offshore support staff (outside of those provided by MAG), have you gotten written approval from MAG and AFG? *
I don't use any offshore staff.
I use offshore staff, but only MAG staff when working in MAG's offices under MAG supervision and data security controls.
I use my own offshore staff and have an approval in writing from MAG.
I have used my own offshore staff and will stop doing this until I get MAG written approval.
Are all devices (including smartphones) secured by an appropriately strong password and is Two-Factor Authentication (2FA) used where appropriate? *
Yes, all devices are password protected and 2FA is used where appropriate.
All devices are password protected but 2FA is not used.
Not all devices are password protected. I will takes steps to check and add password protection at all entry points to my systems.
Are all security patches and anti-virus definitions up to date on all systems your business uses? *
Yes I regularly update all security patches and anti-virus definitions for all work devices.
No, but I will update them now.
Are hard copies of all your files and client information secured? *
Yes, hard copies are always secured.
I only keep electronic files and they are password protected.
I have never submitted any loan applications with Mortgage Australia, but I will do this for all future loan applications.
No. I will take steps to secure them now as failure to do so is a compliance breach.
Do you backup your client and loan data? *
Yes I have backups of all my client and loan data OR it is stored on my aggregator's software. I will be able to restore from this if I had a data loss.
I have never submitted any loan applications with Mortgage Australia, but I will do this for all future loan applications.
No. I only keep local copies and they are not backed up. I understand I am risk of data loss which is not an excuse if I need to produce these files in the future.
Are your loan files and documentation stored on the aggregator's software? *
Yes, it is stored on the aggregator's software (Salestrekker and/or FLEX).
I have never submitted any loan applications with Mortgage Australia, but I will do this for all future loan applications.
No, but I agree I will be required to add it all to the aggregator software if I cease being a credit representative of Mortgage Australia. As Licensee, MAG needs to have access to files lodged under its license even if I am no longer a credit rep.
CLIENT MANAGEMENT
Have you had transactions in the last 12 months where your clients could have been disadvantaged by a conflict of interest? *
I believe that there have been no conflicts of interest.
I disclosed any potential conflict of interest in writing to the client. I recorded it on the Conflict of Interest Register. At all times I acted in the client's best interests.
I have never submitted any loan applications with Mortgage Australia, but I will follow the conflict of interest procedures when I do.
Yes, I may have had an undisclosed conflict of interest. I will do my best to ensure any possible future conflicts of interest are disclosed in writing to the client and stored. I am confident, however, that I acted in my client's best interests.
Yes, I believe its possible I didn't act in at least one client's best interests due to a conflict of interest. I understand this is a serious matter and will contact my Licensee to report this potential breach.
Mortgage Australia's Conflict of Interest Register can be found on the Mortgage Australia Dashboard.
If you have received any complaints in the past 12 months, have you recorded them in the Complaint's Register? *
There have been no complaints in the last 12 months.
I have recorded complaints in Mortgage Australia's complaints register .
I have never submitted any loan applications with Mortgage Australia, but I will follow the complaints procedures when I do.
No, I have received complaints but not recorded them. I will record them now in Mortgage Australia's Complaints Register.
The definition of a complaint is "An expression of dissatisfaction made to an organisation, related to its products or services, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected". Mortgage Australia's Complaints Register can be found on the Mortgage Australia Dashboard.
Is your complaints process available at ALL client touch points including your website? *
Yes, my complaints process is in my Credit Guide, and if I have my own website, it is displayed on my website.
I have just joined Mortgage Australia and will upload my Credit Guide or a complaints process to my own website, if I have one.
No, I will rectify this immediately as failure to do so is a breach of my compliance requirements.
THIRD PARTIES
Have you updated the Referrer Register for all your referral sources, including companies and individuals in those companies? *
Yes, I have completed either the Referrer Register or set them up as an AFG Paid Referrer. Doing either registers them with my Licensee.
I have no Referrers to add to the Referrer Register.
I have never submitted any loan applications with Mortgage Australia or set up any referrers, but I will follow the referrer register procedures when I do.
No. I will update the Referral Register right away as this is an NCCP requirement.
Mortgage Australia's Referrer Register and guidance can be found on the Mortgage Australia Dashboard.
Have you updated the Gift Register for all gifts given to you by lenders or third parties related to lending? *
Yes, I am aware of the Gift Register and Policy thath Mortgage Australia is required to keep and am up to date with it.
I have not received any gifts that I need to register.
No, I have received gifts but have not registered them. I understand this is potentially a compliance breach if the gift falls under the Gift's Policy as stated on the Mortgage Australia Dashboard.
Mortgage Australia's Gift Register and Policy can be found on the Mortgage Australia Dashboard.
Do you charge fees to clients? *
Yes, but never related to clawbacks and I always get the client to sign a Credit Quote which I store on file.
No, I don't charge any fees
Yes, but I will never again charge a fee related to a clawback and will make sure I always get and store a signed Credit Quite.
It is illegal to charge fees that are in anyway related to a clawback and you must have a Credit Quote signed by the client and stored on the deal.
Have you assessed all marketing to be in compliance with the QED Marketing Checklist and Guide (found on the QED website)? *
Yes, all my marketing, if I have done any, meets the guidelines.
I have not created any marketing myself at all.
No, but I will check it now. I understand that public statements that are not compliant can produce bad client outcomes and negative consequences for myself from regulators.
CONTINUING PROFESSIONAL DEVELOPMENT
I have completed at least 20 hours of continuing professional development over the past 12 months in accordance with Regulatory Guide RG 206. *
Yes, and this is recorded and up to date in my account with the FBAA or MFAA.
I have been a Credit Representative for less than a year. I will obtain my 20 hours before my first 12 months passes.
No, I will catch up my missing hours now to ensure I do not fall behind. I know that 20 hours is the minimum legal requirement of CPD hours I need to obtain and record.
Although 20 hours is the CPD requirement set by ASIC, the FBAA requirement is 25 hours and the MFAA is 30.
How many CPD hours have you completed over the past 12 months: *
If you have been a credit rep for less than 12 months, it is okay to put in less than 20 hours, but you will need to complete 20 hours before the year is up.
Please state what training you plan to do over the next 12 months so you will meet your next 20 CPD hours in the upcoming year: *
3 hours compliance training, 5 hours general product research, 2 hours marketing research, 8 hours AFG PD Day THIS DOES NOT ADD UP TO 20 HOURS. SO YOU MUST PUT YOUR OWN DETAILS IN HERE!
We only require a general statement as to the sorts of activies you will be doing to obtain your CPD points for the next year (eg., a sepcific training course, lender sessions, compliance training, product training, LEARN on AFG, etc). Things to consider are:
- The training you intend to complete to maintain your existing skill set; and
- The training you intend to complete to obtain new skills; and
- The training you intend to complete to manage your understanding of changes in the industry.
INDUSTRY ASSOCIATION MEMBERSHIP
Current FBAA or MFAA Membership Certificate *
Please upload here.
Expiry Date on Membership Certificate you have uploaded above *
DD / MM / YYYY
Expiryt date must not be earlier than today.
CURRENT ANTI-MONEY LAUNDERING CERTIFICATE
Anti Money-Laundering Certificate that is less than 2 years old *
Please upload here.
Completion Date on AML Certificate you have uploaded above. *
DD / MM / YYYY
Must not be more than 2 years ago. The date on the certificate you have uploaded above.
Fraud is always evolving and I will do my best to attend fraud intelligence sessions held by lenders where possible. Doing this is part of my requirement to take reasonable steps to avoid and detect fraud. *
I confirm
CURRENT AFCA CERTIFICATE
Current Individual AFCA Membership Certificate *
Please upload here.
Expiry Date on AFCA Certificate you have uploaded above. *
DD / MM / YYYY
Must not be later than today.
Current Company AFCA Membership Certificate
Please upload here.
Expiry Date on Company AFCA Certificate you have uploaded above.
DD / MM / YYYY
Must not be later than today.
BROKERS IN MENTORING
Mentoring Guide
Click above to access the Mentoring Guide.
What is your mentoring status? *
I am NOT in Mortgage Australia's Mentoring program and I don't require mentoring.
I am being mentored, but not in Mortgage Australia's mentoring program.
I am in Mortgage Australia's Mentoring program and am familiar with and taking part in what the Mentoring Guide describes.
I am in Mortgage Australia's Mentoring program and will ensure I am familiar with the Mentoring Guide. I will take part in accessing the support the guide describes.
ADDITIONAL COMPLIANCE TRAINING REQUESTED
Considering all the questions you have answered above, are you comfortable that you have received sufficient training and oversight to meet your compliance requirements? *
Yes, I have been provided with sufficient training and resources.
No, I would like Mortgage Australia to direct me to additional formal compliance training which I will complete.
PLEASE SIGN BELOW TO CONFIRM THE ABOVE STATEMENTS ARE TRUE AND CORRECT
I am legally responsible for the statements I have made above and they are true and correct to the best of my knowledge.

I have been provided sufficient resources and oversight to meet my obligations as an Authorised Credit Representative.

As an Authorised Credit Representative, all financial responsibility and liability for any penalties, fines, breaches, costs or expenses due to my conduct as an Authorised Credit Representative and loan applications I lodge or clients I interact with is mine.

All documents I have uploaded are current and valid as at the time of providing them here.

I know I can access compliance resources and information from the QED website and Mortgage Australia Broker Dashboard.

I will not provide a copy of the Mortgage Australia Group Certificate of Currency to any other Mortgage Australia Credit Representative. They will complete this form themselves to obtain it. *
I confirm
Signature *
Clear
Sign with your finger on a touchscreen or mouse on a computer. Your IP Address is also recorded as additional verification.

FRAUD PREVENTION

QED COMPLIANCE WEBINAR

RESPONSIBLE LENDING DECLARATIONS

FOR ALL YOUR LOAN FILES LODGED WITH MORTGAGE AUSTRALIA OVER THE PAST 12 MONTHS, DID YOU:

INFORMATION SECURITY

CLIENT MANAGEMENT

THIRD PARTIES

CONTINUING PROFESSIONAL DEVELOPMENT

INDUSTRY ASSOCIATION MEMBERSHIP

CURRENT ANTI-MONEY LAUNDERING CERTIFICATE

CURRENT AFCA CERTIFICATE

BROKERS IN MENTORING

ADDITIONAL COMPLIANCE TRAINING REQUESTED

PLEASE SIGN BELOW TO CONFIRM THE ABOVE STATEMENTS ARE TRUE AND CORRECT