This form captures information relating to a situation which is outside the expected behviour of patrons or expected operations within the facility.

It is for incidents that include one or more of the following:

* Disruptive, threatening or violent behaviour
* Serious breach of entry conditions or patron code of conduct.
* Property damage, vandalism or theft
* Resulted in or have the potential to result in injury, illness or physical harm
* May result in a ban being put in place.
* Resulted in an ambulance being called.

If none of the above applies, please let your Supervisor know of what occurred through your shift report or email, but this is not deemed an incident, and while still worth documenting, is considered a "non incident".