CLOSING Customer Service Shift Report
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  • Main Reception - Close

  • Incomplete Underway Complete
    Change the 'pass out' stamp colour
    Stock up gym towels, aqua nappies
    Put speedo coat hangers in cupboards
    FRIDAY - Take lost property to plant room and
    FRIDAY - Restock cleaning supplies for aquatic reception and Level 1 (email Dave if supplies are low)
    Empty all water in the bottles in lost property
    Clean finger marks off perspex
    Set up wristbands for the following day
    Make 50m Pool close announcement at 7:30pm (Winter Only)
    Check for enough paper in the group fitness kiosk (don't change unless running low)
    Check all the balls have been returned to the stadium
    Tidy reception and wipe down counter
    Manually confirm 'Not Processed Payments" on EACH pos
    Count the floats and till off. Once complete leave till draws open
    Place the takings from all tills in the 'Weekday Bag'
    Lock admin cabinet + drawers with the keys from the safe
    Make 1st aquatic closing announcement (8.15 weekdays or 5.45pm weekends)
    Make 2nd aquatic closing announcement (8.30pm weekdays or 6pm weekend)
    Confirm stadium air conditioner is turned off
    Lock white draw under black banking tray

  • Main Reception - After close

  • Incomplete Underway Complete
    Till off final POS and email CS Supervisor if discrepancies are <$5
    Turn off both air conditioners at reception
    Turn EFTPOS machines off
    Lock away EFTPOS machines and ipadsx2 (place on charge if needed)
    Place Ipads on charge out the back
    Lock all cupboards and drawers at main reception
    Mute all sound systems at 8.30pm
    Put out area closed signs (2 x reception and 2 x cafe)
    Radio DM to advise them that reception is now unstaffed
    Lock radio away
    Remove the Perspex screen from POS 1 (2 People required)
    SATURDAY - Put out area closed signs (2 x court entry)
    SUNDAY - Put out area closed signs (2 x court entry)
    SUNDAY - Move the 'prohibited items' sign to admin office
    SUNDAY - Switch 'birthday party' sign with 'non-service area' sign

  • Level one reception close

  • Incomplete Underway Complete
    Check prospect clipboards to ensure that all forms are present and in order
    Double check cancellation report
    Tidy and wipe down counter
    Tidy and wipe down the benches and stools
    Finish emails & discard of any note on the bench from the shift
    Check locker fobs, calling any that are missing. Let the gym instructor know if found in the gym
    Fill up bands and fobs
    Clean finger marks off perspex
    Lost Property to be brought downstairs with you at the end of your shift to Main reception Lost Property storage.
    Fill receipt rolls if necessary
    Check group fitness receipt roll
    Till off & log out of PG
    Put away all keyboards and mouses in draw 4
    Turn EFTPOS machine off
    Lock away the EFTPOS machines + radio in drawer 4
    Place Ipads on charge out the back
    Lock all drawers and cabinets (excluding 10 & 13)
    Till off & log out of PG
    Display Reception unattended sign
    Ensure all till drawers are open
    Take all forms, settlement slips & bands downstairs
    Place 'area closed' sign in FFC (use elevator)