CLOSING Customer Service Shift Report
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  • Main Reception - Close

  • Who has completed (please initial)
    Stock up gym towels and aqua nappies
    Stock welcome packs
    Set up wristbands for tomorrow
    Change group fitness kiosk paper
    Check all hired balls have been returned and contact patrons if not
    Tidy reception and pick rubbish off the floors
    Manually confirm unprocessed payments on all POS's to be completed on REC 3.
    Take till tray into phone room and first count, empty till back to POS
    Second CSO count float and takings for each POS, using counting machine
    Unplug counting machine inbetween till counts
    Place takings from each till in the required day bag, floats in corresponding green till bags.
    Close shift and leave till drawer open for each POS
    Keyboards and mousses placed in bottom draws
    Lock all cupboards at main reception
    Empty any water bottles and take lost property items to air handling unit
    Stack anti-fatigue mats against back wall
    Place seniors keyboard and mouse in POS1 bottom drawer
    Place stadium feedback ipad and stand in dungeon (old phone room) on charge overnight
  • Who has completed (please initial)
    Weekdays 8:15pm - aquatic closing in 15 minutes announcement
    Weekdays 8:30pm - aquatic closed announcement
    Weekdays 8:30pm - make manual announcement that the gym will be unstaffed in 30 minutes
    Weekends 5:30pm - make manual aquatic closing in 30 minutes announcement
    Weekends 5:30pm - make manual announcement that the gym will be unstaffed in 30 minutes
    Weekends 5:45pm - aquatic closing in 15 minutes announcement
    Weekends 5:45pm - stadium closing in 15 minutes announcement
    Weekends 6pm - aquatics closed announcement
    Weekends 6pm - stadium closed announcement
    Weekends 6pm - gym unattended announcement
  • Who has completed (please initial)
    Turn aircon off x2 at main reception
    Till off final POS and email CS supervisor of any discrepancies that are over $5
    Ensure all eftpos machines are switched off
    Eftpos machines and radio in tub and taken to phone room
    All ipads on charge in phone room
    Confirm there are 7 closing shift reports in black tray
    Confirm counting machine is unplugged
    Put area closed sign at reception (tall stand)
    Use Tensor barrier to block reception entry from snake
    Mute all music across the whole centre
    Radio DM to advise that reception is now unstaffed
    Turn radio off and put in the eftpos phone room tub
    SUNDAY - Remove 'birthday party' sign from reception
    Display "reception opens at (5:30am or 7am)" sign next to POS1
  • First count Second count Tilled off POS
    POS1
    POS 2
    POS3
    POS4
  • Tilled off POS
    Phone Room

  • Level one reception close

  • Who has completed? (please initial)
    Check prospect clipboards to ensure all forms are present and in order
    Finish emails & discard of any notes on bench from shift
    Check locker fobs, and call any that are missing. Let Fitness Coach know if they are still training and give them the valuable item to store
    Fill member bands and fobs
    Fill receipt rolls if needed
    Change Kiosk receipt roll
    Pilates Socks and Mats placed in level 1 Office (near member bands)
    Lock Group Fitness rooms doors
    Manually confirm unprocessed payments on POS
    Till off and log out of PG - Both Computers
    Display reception open at 6am or 7am sign
    Take all forms, bands, settlement slips and lost property down stairs
    Put all keyboards, mouses, iPad and 2x eftpos machines in black tub
    Turn off radio and place in black tub
    Take black tub down to phone room to be stored overnight
    Place level 1 keys in the safe