2019 CS Week 311 Award of Excellence Application
Each year, CS Week 311 recognizes one centralized government customer service center that has consistently demonstrated a customer-focused approach to improving local government. The 2019 award will be presented during the CS Week ENGAGE311 Conference in Phoenix, Arizona.

Guidelines

• Application must clearly outline the customer service center’s positive impacts on service delivery, customer service, technology, and teamwork. Supporting documentation should be included.
• This application refers to progresses made and implementations completed in the 2018 calendar year. Any answers that refer to the future or prior to 2018 will not be considered.
• Entry materials submitted may be used by CS Week and will not be returned.
• There are no fees or charges associated with the Award of Excellence itself; however, a representative of the winning center must be present at the ENGAGE311 Conference to accept the award in person and present an overview and video tour of their customer service center's journey to receiving the award.
• The winning customer service center will receive one complimentary ENGAGE311 Conference registration fee and up to five half priced registration fees.
• Award winner will be notified by a representative of CS Week the week of February 4, 2019.
• Award winner must submit their conference presentation no later than March 4, 2019.
  • To nominate your customer service center, please fill out the following information and attach any supporting documentation at the bottom of the form.


    ***DEADLINE FOR SUBMISSIONS IS JANUARY 11, 2019***
  • Customer Service Center Information

  • - -
  • Award of Excellence Application

  • Maximum of 500 words
  • Please attach any supporting documentation for question 1 below (optional)

  • Maximum of 500 words
  • Please attach any supporting documentation for question 2 below (optional)

  • Maximum of 500 words
  • Please attach any supporting documentation for question 3 below (optional)

  • Maximum of 500 words
  • Please attach any supporting documentation for question 4 below (optional)

  • Maximum of 500 words
  • Please attach any supporting documentation for question 5 below (optional)

  • Maximum of 500 words
  • Please attach any supporting documentation for question 6 below (optional)

  • Additional supporting documentation and files