W/E Manager - III. Monday (Day After W/E)
  • SECTION I - MORNING (7am to 8am)

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  • A the following times, create an alarm with your phone to remind you to come back to this form and execute the tasks scheduled for that time

    1. 7am (AM things)
    2. 845am (group chat)
  • Once alarms are set and confirmed for today, copy and paste

    (*) [NAME OF THIS FORM]. Reminder alarms have been set for the following times so I come back to this form and execute those tasks:

    [list here from above, copy and paste those instructions]
  • SECTION I - MORNING - 7AM

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  • Copy and paste in the chat: Hi, I'm here to do Monday tasks (after the weekend tasks)
  • 1) Make sure you submitted the weekend report

    2) Copy and paste in the chat with CMS

    (*) WEEKEND REPORT

    1) Weekend report submitted
    2) I'm here to do Monday review for the weekend.
  • Step 1 - Open calls and issues log

    Step 2. Count how many calls/issues (count the rows) since you took over this past Friday afternoon

    (*) CALLS & ISSUES

    https://docs.google.com/spreadsheets/d/12u3RrTv7JsRDjs5bQkxqIabgOUpxBvDpqN3t-AWgw20/edit#gid=418168638

    1) The calls and issues log since I took over this past Friday has a total of [?] calls and issues loggged
    2) Saturday had X rows of activity on this log (__ of which were incoming calls)
    3) Sunday had Y rows of activity on this log (__ of which were incoming calls)
  • Step 1. Copy and paste to Weekend Group

    (*) WEEKEND REPORT

    1) Has been submitted, please review it
    2) Please review your tasks
    3) Remember that at 845am we will have mandatory chats, if for any reason you cannot be at your desk having reviewed the weekend report, please tell me now or type CONFIRMED FOR 845am

    Step 2. Copy and paste the same for group called PRIORITIES
  • Please start preparing what you are going to chat at 845. Look at each section below and where it says to fill in, start preparing that text now so you can copy and paste it in there
  • SECTION II - 845am - CHAT EACH DEPARTMENT

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  • OK, its 845am, chat time. Please confirm individually you are on chat?
  • Copy and paste the following:

    (*) NEW SHIFTS

    https://docs.google.com/spreadsheets/d/12u3RrTv7JsRDjs5bQkxqIabgOUpxBvDpqN3t-AWgw20/edit#gid=985414679

    1. Please check out the New Shifts from this weekend
    2. All new shifts for today were confirmed again as a courtesy by me yesterday
  • Copy and paste the following:

    (*) STAFFING ISSUES

    [list them]

    CC tasks were created as applicable
  • 1. Review the calls and issues log and review to see

    2. Copy and paste the following:

    (*) HR ISSUES

    [list them]

    CC tasks were created as applicable
  • Many CGs go above and beyond the call of duty, review the calls and issues log and review to see who those CGs are

    Copy and paste the following:

    (*) HR - MORALE SUPPORT (THANK YOU) - please recognize the following

    [list them]

    CC tasks were created as applicable
  • 1. Reread the call logs

    2. Copy and paste the following to their individual Whatsapp

    (*) VMs, Faxes and Emails

    Please note you received the following this weekend


    [list them]

    CC tasks were created as applicable
  • Copy and paste the following:

    (*) PATIENT CARE ISSUES

    [list them]

    CC tasks were created as applicable

    Please note CMS wants you to take this into consideration for purposes of your RN visits and triage calls

  • Copy and Paste:

    (*) UPDATES ON PATIENTS TEMPORARILY IN FACILITIES

    [list any updates re: clients going in, going home, having gone in and gone home]

  • Copy and paste the following:

    (*) RTG list this pass weekend

    From this list I used the following

    [List]

    My experience with this list was [describe if you called, if CGs answered, if they were available, etc]