Step 1 - Open calls and issues log
Step 2. Count how many calls/issues (count the rows) since you took over this past Friday afternoon
(*) CALLS & ISSUES
https://docs.google.com/spreadsheets/d/12u3RrTv7JsRDjs5bQkxqIabgOUpxBvDpqN3t-AWgw20/edit#gid=418168638
1) The calls and issues log since I took over this past Friday has a total of [?] calls and issues loggged
2) Saturday had X rows of activity on this log (__ of which were incoming calls)
3) Sunday had Y rows of activity on this log (__ of which were incoming calls)