EmailMeForm
University of Liverpool Faculty Technical Support Request
Please ONLY use this form to request technical support for issues with Campus Cruiser or Blackboard.
For AITS related issues please contact: academicintegrityadmin@ohecampus.com
For MiTSA related issues please contact: emma.matthewson@laureate.net
For issues with broken links, missing links, Turnitin links not working, content not displaying properly or error messages in Blackboard, please complete the form
here
All fields marked with
*
are required.
Name
*
Please give your first and last names.
Email address
*
This should be your faculty email address (i.e. firstname.lastname@my.ohecampus.com) UNLESS you cannot access it, in which case provide an alternative email address.
Contact phone number
We might need to call you to help resolve an issue. Please provide a phone number that you can be contacted on 9:00-17:00 CET, Monday-Friday.
If providing a contact phone number, please let us know what country you are in
Please choose the best description of your problem from this list
*
I can access Blackboard but cannot see my class/module
I have an issue with Turnitin
I have an issue with enrolling myself into a module in Blackboard
I have an issue with Gradebook
I have an issue with the Content area of a classroom
I have an issue with Course Tools
I have an issue logging in to Laureate Lens
Other
Click here to select an option
Please choose the best description for the technical problem you are experiencing or of your request.
What Operating System are you using?
Microsoft Windows 7
Microsoft Windows 8
Microsoft Vista
Microsoft Windows XP
Microsoft Windows 2000
Microsoft Windows 98 or ME
Apple Mac OS X
Apple iOS (iPhones and iPads)
Google Android
Click here to select an option
I don't know
Please select the internet browser you are using.
If you are not sure what it is, click on 'Help' on the tool bar or the spanner or cog icon (depending on what browser you have) and select 'About xxxx' where xxxx will be the name of your internet browser.
What Internet Browser are you using?
Microsoft Internet Explorer
Google Chrome
Mozilla Firefox
Apple Safari
Other (please specify in the 'Detailed description' box below)
Click here to select an option
I don't know
Please select the internet browser you are using.
If you are not sure what it is, click on 'Help' on the tool bar or the spanner or cog icon (depending on what browser you have) and select 'About xxxx' where xxxx will be the name of your internet browser.
What is the version number of your Internet Browser?
For example, Internet Explorer 9, Firefox 27.0.1, etc.
If you are not sure what it is, you can see what version you are using by clicking on 'Help' on the tool bar or the spanner or cog icon (depending on what browser you have) and selecting 'About xxxx' where xxxx will be the name of your internet browser.
How do you connect to the Internet?
At home via a broadband connection (ASDL/DSL/Cable/Fibre)
At home via dial-up modem
At work using the company's network
In an internet cafe/using public WiFi
Other (please specify in 'Detailed description' box below)
Click here to select an option
Let us know how you connect to the Internet.
Detailed description of your problem or request
*
Please be as detailed as possible when describing any technical problem that you have.
File upload
Add File
You can attach a screenshot to better illustrate the problem you are experiencing (.doc, .docx, .pdf .jpeg, .jpg, .png, .gif, .tif).
