INSURANCE LIABILITY
$1000 AUD charged as a bond to your credit card at pick up.
Insurance Excess Reduction Options
$12/day to reduce to $500. Bond stays at $1000
$20/day to reduce to $250. Bond stays at $1000

BOND
Bond amount: A$1,000.00
A bond is required to be paid to the supplier on collection of the vehicle. The bond is refunded to you on return of the vehicle in the same condition as it was collected.
Credit card: YES
Debit card: YES

HOLDING DEPOSIT
A$75.00. The holding deposit will be refunded to you at Departure.



DRIVER REQUIREMENTS
Minimum age: 21
Maximum age: 90



LICENSE REQUIREMENTS
English language licence required. Learn more
Excess distance charge
A$0.55 / km



BOOKING CANCELLATIONS
Before confirmation
Full refund of the holding deposit, booking fee and deposit on extra days.

After confirmation
Forfeiture of the holding deposit, booking fee and any deposit paid on extra days.



CANCELLATION BY SUPPLIER
In the event of the vehicle becoming unavailable due to an unforeseen circumstance, liability is limited to a refund of the booking fee, holding deposit paid and any deposit for extra days. There is no refund for out of pocket expenses, accommodation charges, meals or change of itinerary.

We strongly recommend travel insurance is purchased to cover any out of pocket expenses in the event of unforeseen circumstances.
Supplier terms and conditions

NOTE: PICK UP/ DROP OFF IS NO LATER THAN 3pm




EXTRA DAY
may be available and can be requested at the time of booking (or Check out) by asking our rental staff.

An extra day is strictly subject to availability, and will be charged at a fixed rate of $75 p/day; other costs such as Liability Reduction etc. are additional. The additional day provides an extra 250 free km. An extra day can be cancelled or declined at the discretion of THL Rentals. No extra days are allowed between 15th Dec and 15th Jan or for the 4 days either side of the Easter weekend. THL Rentals welcome you to share fuel expenses with your fellow travellers; however, it is illegal to charge them a fare.



DRIVERS LICENSE
One of the following must be provided at the time of collection: A. A valid, Full Australian driving licence. B. A valid, Full Domestic licence, accompanied by an International driver's permit in English and passport. See 'Rental Agreement, Terms and Conditions' for further information.



DAILY HIRE
Rates are based on a calendar day (not 24 hour periods). Minimum rental days depend on the route and scheduling requirements. Vehicles come with basic living equipment such as, linen, cutlery & crockery. There is no refund for unused days.



FUEL ALLOWANCE
No monies will be forthcoming without accompanied receipts clearly stating the amount & type of fuel purchased (tax invoice required), note EFTPOS and credit or debit card receipts are not accepted. Any expense above the allowance offered is at the hirers cost. Please ensure that any Fuel allowance given is clearly marked on the Rental Agreement, prior to departure and initialled by a THL staff member. Any breach of the rental agreement may result in the removal of any fuel allowance offered.



PAYMENT
Cash, EFTPOS, Visa and MasterCard only (no Amex) will be accepted for rental and protection package charges. (Only Visa and MasterCard will be accepted for Security Deposit Payments, no Amex). Please note that THL does not take any responsibility for any currency fluctuations in exchange rates.



SECURITY DEPSOIT
$1000 payable by credit or debit card only (Visa credit or debit card or MasterCard credit or debit card only). The $1000 security deposit will be processed and credited back at the end of the rental providing the vehicle is returned on time, undamaged and with the fuel tank and gas bottle full. A 2% surcharge applies on all credit or debit card payments. This surcharge will be refunded if and when the security deposit is refunded. A $250 cleaning fee will be charged if the vehicle is returned in a dirty condition and will also be charged if the toilet and wastewater tank (if applicable) have not been emptied.



CANCELLATION FEES
There is a $50.00 fee payable to THL for any relocation that is cancelled once confirmed or not collected on the due date. Please note the vehicle model booked or the booking itself may change prior to departure or be cancelled at THL's discretion, even on the day of travel. The $50 cancellation fee will not apply in this instance. In addition, THL Rentals is not liable for any incidental costs (accommodation, transportation) incurred by the hirer and passengers as a result of cancellation of the relocation.



MAX NUMBER OF PASSENGERS
You are not permitted to carry more passengers than the legal registration of the vehicle indicates.



PICK UP & DROP OFF TIMES
All relocations must be collected between 1000hrs and 1500 hrs. Return time on the last day is 1500hrs, and vehicles not returned by this time will incur a late fee of $150. Any vehicle that is not returned by 1600hrs on the last day the late fee incurred will be $1000.



DAMAGE
Personal property is not covered by THL Rentals liability coverage. All vehicles are insured for damage to the vehicle and to the property of a Third Party. Overhead and Underbody damage is not covered by any Liability Reduction options and you are responsible for the full cost. Tyres and Windscreen are not covered. The liability is applicable regardless of who is at fault and applies in respect of each claim, not per rental. All claims, regardless of fault, will incur a $60 administration fee.



SINGLE VEHICLE ROLLOVER
Liability Reduction does not cover single vehicle rollovers. The hirer will be liable for the full cost in the event of such an accident occurring. A single vehicle roll over may include, but is not limited to, a vehicle that has rolled, tipped or fallen over and this has caused damage to the side and/or roof areas of the vehicle. All Liability Reduction cover will be made void if damage caused to the vehicle because total load (kg) has exceeded recommended the load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental. LIABILITY REDUCTION OPTIONS: BP1: $12 p/day will reduce the standard liability from $1000 to $500 for each claim BP2: $20 p/day can reduce your liability to $250. Note Additional Protection Cover or 4WD Easy Cover Plus is not available with relocations.



LIABILITY REDUCTION EXCLUSIONS
In addition to the 'Rental Agreement, Terms and Conditions'



UNSEALED ROADS
Vehicles are not allowed to travel on any unsealed roads. Full costs will be charged for any damage occurring on these Roads. A penalty of $300 will be applied for any driving on unsealed roads.



OVERHEAD & UNDERBODY DAMAGE
is not covered by any Liability Reduction options and you are responsible for the full cost. NIGHT DRIVING is not permitted, full costs will be charged for any damage caused whilst driving at night (after sunset and before sunrise), except in cities and towns where street lighting is present.



OVERSPEED
If a customer continues to exceed a speed of 110kph or continues to exceed the posted speed limit, a breach fee of $300 will be applied.



ACCIDENTS
Must be reported immediately to the nearest branch or after hours on 1800 331 454. An Accident Report must be completed on return of the vehicle. Please ensure you obtain a police report if applicable and third party details.

BREACH OF CONTRACT: Please read the THE SUPPLIER Rental Agreement, Terms and Conditions very carefully and ensure that all points are clear before signing. Your signature binds you to the THE SUPPLIER Rental Agreement, Terms and Conditions conditions. Should there be any variance between the THE SUPPLIER Rental Agreement, Terms and Conditions and this For Your Information document, this (for your information) document will supersede the standard conditions.

MECHANICAL BREAKDOWN
You may spend up to $100 for minor repairs or oil. For larger repairs, please phone the nearest Branch for authorization. Receipts must be presented for reimbursement. THL Rentals is not liable for any incidental costs (accommodation, transportation) incurred by the hirer and passengers as a result of a breakdown or accident. THL staff will however endeavor to assist where and if possible.