EmailMeForm
NC811 Help Desk Form
This form will help inform your supervisors and your system administrators of all PC and/or internet issues you may have with company related materials. Please be as detailed as possible when filling out this form.
Your name
*
First
Last
Phone number
###
-
###
-
####
If you work from home please give a phone number we can call you back on if we have further questions.
Exact day and time the problem happened
*
MM
/
DD
/
YYYY
HH
:
MM
AM
PM
AM/PM
How long did this issue last?
*
please list minutes, hours, days
Is this a recurring problem?
*
Yes
No
If you answered yes above please be more detailed.
Explain when it first happened, how often the issue occurs, etc.
Describe the issue you are having
The more detail you give, the better we will be able to fix the problem.
I am having a problem with:
*
VPN - Greensboro
VPN - Gastonia
Ticket Entry - A Server
Ticket Entry - B Server
Greensboro Client
Gastonia Client
Email
Internet problem
Lync Phone
Other
Describe the problem in full detail
*
Attach a screen shot
If you took a screen shot of the problem while it was occurring, please attach it here.
When the problem first occurred, whom did you contact?
*
choose
Angela
Tammy
Chris
Stephanie
Wendy
Lesley
Louis
Other
No one
It is very important that if you can not resolve the issue on your own within 3 to 5 minutes, to call your supervisor or the IT Department for assistance.
What steps were taken to resolve the issue?
*
