Terms and Conditions
T.E.E.M Textured Cakes licensed and located in Chesapeake, VA, proudly serves the 7 cities of Hampton Roads and Northeast North Carolina. All customers ordering from Elizabeth City, NC with an order less than $350 before taxes will meet me in Deep Creek. If the customer is going to be 15 minutes or more later than the time indicated on the order form; the customer must than contact T.E.E.M Textured Cakes or the order will no longer be available for pick up. Orders from Elizabeth City, NC $350 before taxes or more can be delivered free of charge. Orders that wish to be delivered to Elizabeth City, NC and does not total $350 before taxes will result in an additional $50 delivery fee added to the total cost of your order and must be paid prior to the delivery. Orders that wish to be delivered to NC outside of Elizabeth City, NC will require a delivery fee based on the location of the delivery address and T.E.E.M Textured Cakes's schedule. Deliveries are only made if the schedule permits. Customers in VIRGINIA, cakes can be delivered within 20 miles of the location of T.E.E.M Textured Cakes, free of charge, if the order is over $250 before taxes. Anywhere, outside of 20 miles but within the 7 cities of Hampton Roads, will require a delivery fee based on the location of the delivery address and T.E.E.M Textured Cakes's schedule. Deliveries are only made if the schedule permits. Customers who decide to be a no show at the time scheduled for their orders to be picked up and have not contacted T.E.E.M Textured Cakes for other arrangements will be charged a $50 fee on their next order. Orders placed 6 days or less before the order is needed would result in a $10 to $25 rush fee depending on the nature of the order.
SHIPPING Orders that are ordered to be shipped will require shipment to be paid at the time of the deposit. The deposit to reserve your date should be the date the order needs to be shipped out by. The deposit will be half the total cost of the product plus the shipping and handling. Orders must be paid in full one week before the order is to be shipped. Once the order leaves T.E.E.M Textured Cakes, we are no longer responsible for the product. Please make sure the correct address is listed on the inquiry form. THERE WILL BE NO REFUNDS GIVEN.
CUSTOMERS please look over your cake/order to make sure names are spelled correctly, the correct age, and that you are satisfied with the cake/order before leaving. ONCE THE CAKE / ORDER LEAVES, T.E.E.M TEXTURED CAKES IS NO LONGER RESPONSIBLE FOR THE CAKE/ORDER. THERE WILL BE NO REFUNDS GIVEN.
Should T.E.E.M Textured Cakes make a mistake with the flavor of the cake or something that is not visible at the time the customer receives the order, I will give a credit towards future orders. REFUNDS WILL NO LONGER BE GIVEN.
Beginning October 1, 2016, For orders less than $500, EVERYONE will be required to pay a non-refundable/non-transferable deposit of half the total cost to reserve their spot on my books and for ordering materials to fulfill the order. All orders $500 or more a non-refundable/non-transferable deposit of at least $200 is required to reserve the date for the customer for timed worked and ordering materials needed to fulfill the order. I will no longer put your name down on the date that you need services until I receive a deposit. Paying your deposit will ensure that you are serious about placing an order. The deposit cannot be used to order or purchase different materials if changes are made to the order, once they have been ordered or purchased. Once materials have been ordered and or purchase to complete the order based off the design and agreement made between the customer and T.E.E.M Textured Cakes the desired design cannot be changed. All or any changes that are accepted have to be made two weeks before the order is to be fulfill.
Beginning June 1, 2018, FOR WEDDINGS $500 or more, once a quote is agreed upon between the customer and T.E.E.M Textured Cakes a payment plan will be put into place to pay the balance in full. After the $200 deposit is paid the remaining balance will be broken up into four payments that will need to be paid in full 3 weeks before the wedding if time allows. NO EXCEPTIONS.
EVERYONE that is not on a payment plan must pay their final payment of the remaining balance 1 week prior to picking the order up through PayPal. ALL cake or treats orders must be paid in full the week before the day of the event by 6pm. PLEASE, PLEASE, PLEASE make sure when placing an order that you have the correct date that you need the cake. T.E.E.M Textured Cakes is NOT responsible for wrong dates given.
All quotes are good for 30 days after the date that they are issued. If a deposit is not paid within the 30 days and the date is still available; the customer will have to then complete another inquiry form to receive a new quote. Prices are subject to change at any time without notice. Once T.E.E.M Textured Cakes goes into an a signed agreement with the customer, the order will NOT be discussed with anyone outside of the agreement. If someone else is responsible for paying for the order and they want invoices sent directly to them they will need to complete the inquiry form and place their own order. NO EXCEPTIONS
Cancellations done by the customer at any time after the deposit is paid will result in no refund given for any reason. T.E.E.M Textured Cakes reserves the right to terminate this agreement at any time between the customer and T.E.E.M Textured Cakes if the customer fails to perform their duties and the non-breaching party (T.E.E.M Textured Cakes) may be able to recover losses caused by the breach (customer).
RENTAL AGREEMENT Beginning July 1, 2018 The customer who pays rental fees and rents T.E.E.M Textured Cakes equipment/property (cake stands, cupcake stands, sweets table decor, linen, backdrop, etc.) is responsible for returning the undamaged property to T.E.E.M Textured Cakes the next business day after the event, if clean up is not paid for. The customer that rents the property will not be able to designate anyone else to return the undamaged equipment to T.E.E.M Textured Cakes. All equipment rented that is damaged must be replace at full price paid by the customer that signs this agreement. The damaged property must be replaced or money must be received to purchase the new property no later than 7 days after the event. In the event the items are not replaced within 7 days, the customer will be taken to court to solve the matter and will be responsible for all court fees, attorney fees, along with the replacement of the equipment. In the event, rental property is damaged during the party and clean up is paid for; the customer who rents the property will be billed and responsible to replace any damaged property within 7 days of the event. In the event the items are not replaced within 7 days, the customer will be taken to court to solve the matter and will be responsible for all court fees, attorney fees, along with the replacement of the equipment.
Thank you for your support and understanding!