DT Swiss Australia - Return Form
Use this form for DT Swiss components for Warranty or Service Only.
** Staff use only
State / Province / Region
Postal / Zip Code
** Need not fill this out if you are an account customer
Warranty Claim - All Types
Crash replacement - Quote to be supplied
Suspension Service - Labour cost applies
Hub Service - Labour cost applies
Wheel Build - Labour cost applies
EXP service request
Warranty Claims must have Proof of Purchase attached
Date of purchase
Please choose the product type. if it is a complete DT Swiss wheel, choose wheel, even if it is the hub or rim that is the issue.
Shock service type
Major (Damper and airspring)
Scott Nude 1/2
Do not send in suspension units that are not marked as either; DT Swiss / Scott Nude1/2 / Equalizer 2/3.
Fork Service type
Complete Service (inc damper and spring)
Model of wheel (if the claimed part is part of a complete DT Swiss wheelset) or hub, rim, shock, fork if it is not part of a complete DT Swiss wheelset.
If it is a Giant Or Syncros Wheel, Make sure you type Giant or Syncros AND the model of Wheel. (eg Giant PRX-1 or Syncros RR1.5).
For Suspension: The code is printed on the shock body.
Hubs and Wheels : Please Write all serial numbers visible on the hub. Even, for example, if just claiming freehub body, we need serial number of hub. Check
if unsure where to find. We need the entire serial number, not just part of it.
For Rims (Rims only, not rims part of a DT Swiss wheel) : Serial number will be on the rim behind the rim tape.
Please do not give us the serial number of the bike.
Failure / Fault description / Description of service work wanted
We require a detailed description. Please clearly state the issue, Not just the part you believe needs to be replaced. For EXP service specify freehub type in this field.
Proof of purchase
Required for all warranty claims. If no file is submitted here, a physical copy needs to be returned with the item. The DT Swiss service centre waiting for you to provide proof of purchase for a warranty application will cause delays.
Image of issue 1
Required for warranty submissions, unless advised otherwise.
Image of issue 2
Image of issue 3
If you want your sales rep CC'd into this warranty process, check the name of your sales rep. This is not required.