EmailMeForm
ERIK'S Web Shipping Damage or Loss Notification
If your order has been damaged or lost in shipping, please fill out the form below in as much detail as possible. Photos should be clear, in focus and show the issue. We will evaluate the information and respond within 2 business days.
Name
*
First
Last
Web Order Number
*
Located on Pack Slip and Order emails
Tracking Number (if available)
Damaged or Lost?
*
Damaged
Lost
Date Order Delivered
*
MM
/
DD
/
YYYY
Have you filed a claim with the shipping company?
*
Yes
No
Date Damage/Loss Realized
*
MM
/
DD
/
YYYY
Damaged/Lost Item(s) Part Numbers
*
Located on Pack Slip and Order Emails. Separate multiple items with commas
Damaged/Lost Item(s) Descriptions
*
Located on Pack Slip and Order Emails. Separate multiple items with commas
Please describe the damage to the item. Include as much detail as possible. For Lost Shipments, please confirm here that you have checked with family and neighbors and that the address you provided matches your actual address
*
Image Submission
Please include required images below. Additional optional images can be uploaded. The more images you submit, the easier it is for us to evaluate the damage in a timely manner.
Please upload images of the damaged product
*
Photo of damaged part * Please be sure it is well lit and in focus
Please upload images of the damaged packaging
*
Photo of packaging * Please be sure it is well lit and in focus
Additional photos
Upload any additional images that will help us evaluate the damage
Additional photos
Upload any additional images that will help us evaluate the damage
Additional photos
Upload any additional images that will help us evaluate the damage
Contact Information
Provide Contact Information below
Your preferred contact email address
*
Your preferred contact phone number
*
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Enter any other comments you think will help us evaluate this shipping claim
